Member Data Verification Assistant

The Member Data Verification Assistant will support a temporary data integrity project by reaching out to members via outbound phone calls to confirm and update account information. This role also assists with administrative tasks, record maintenance, and document processing while maintaining strict confidentiality and accuracy. The ideal candidate is detail-oriented, organized, and comfortable speaking with customers over the phone throughout the day., * Contact members by phone to verify and update account information.

• Accurately enter and maintain member data within the organization's CRM and internal systems.
• Follow established call guides, procedures, and documentation standards to ensure consistency and compliance.
• Deliver professional, courteous, and high-quality customer service during every interaction.
• Maintain confidentiality while handling sensitive personal information.
• Assist with mail processing, scanning, digital file management, and other administrative support duties.
• Respond to general member questions and provide accurate information regarding available services and resources.
• Support ongoing data cleanup and special projects while managing multiple priorities.
• Collaborate with team members to meet department goals and ensure continuity of daily operations.
• Participate in cross-training and assist with additional responsibilities as assigned., * Team Environment: Collaborative team supporting a critical data quality initiative
• Overtime: May be available based on business needs and manager approval

Perks

• Join a collaborative team supporting an important organization-wide initiative.
• Gain hands-on experience with CRM systems and large-scale data management projects.
• Opportunity to build customer service and administrative experience in a professional office setting.
• Potential for a hybrid work schedule later in the assignment based on business needs.
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• Bachelor's degree preferred, or 1-2 years of professional customer service, administrative support, or data entry experience.
• Previous experience working with CRM or membership database systems is required; Salesforce experience is a plus.
• Strong verbal communication skills with confidence making outbound calls.
• Excellent attention to detail and accuracy when updating records.
• Ability to manage multiple tasks while working independently in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• High level of professionalism, discretion, and ability to handle confidential information.
• Strong organizational and problem-solving skills.

Addison Group is hiring on behalf of our client, a mission-focused organization in the insurance and financial services industry. Our client is seeking two temporary Member Data Verification Assistants to support a large-scale member database improvement initiative. This is an excellent opportunity for individuals with strong customer service, data entry, and communication skills who enjoy working in a collaborative office environment., Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.