Helpdesk & End User Support Technician

• Provide first-level technical support to employees via ticketing system, email, and in-person.
• Troubleshoot hardware, software, and connectivity issues.
• Assist with Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Set up and configure new user accounts, devices, and workstations.
• Respond to and resolve helpdesk tickets.
• Support account management, password resets, and permissions.
• Prepare and deploy laptops and equipment.
• Maintain inventory of IT hardware.
• Document troubleshooting steps and IT procedures.

Trimlite is seeking a motivated IT Support Technician to join our team and provide hands-on support for end users. This role is ideal for a 3rd or 4th year college student pursuing a degree in Information Technology, Computer Science, or a related field., * Basic knowledge of Windows OS, networking fundamentals, and Microsoft 365 tools.

• Strong problem-solving and communication skills.
• Preferred Qualifications
• Previous IT support experience (internship, helpdesk, campus IT, or projects).
• Familiarity with Active Directory, Azure AD, or ticketing systems.
• Interest in IT support, networking, or cloud engineering., * Are you currently enrolled in a Bachelor's degree program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field?, * Help desk: 1 year (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * Supportive learning environment.
• Hands-on experience with modern tools.
• Opportunity to contribute from day one.
• Strong foundation for IT career growth.

Pay: $25.00 - $32.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Trimlite is a leading manufacturer and distributor of interior and exterior doors, decorative glass, and related building products. With multiple locations across North America and internationally, Trimlite supports a wide range of customers in the construction and housing industry. At Trimlite, we value problem-solving, customer focus, consistency, and continuous improvement. Our IT team plays a critical role in enabling employees across manufacturing, distribution, and corporate environments.