End User Specialist

Join our dynamic team as an End User Specialist, where your expertise will drive seamless technology experiences for users across our organization. In this role, you will be the frontline support for end-user hardware, software, and network issues, ensuring minimal downtime and maximum productivity. Your proactive approach and technical prowess will empower users to leverage their tools effectively, fostering a productive and positive work environment. This paid position offers an exciting opportunity to develop your IT support skills while making a tangible impact on daily operations., * Provide comprehensive technical support to end-users for hardware, software, and network-related issues across various operating systems including Windows and macOS.

• Troubleshoot equipment problems such as computers, mobile devices, printers, and peripherals to ensure optimal performance.
• Resolve software issues related to Microsoft Office applications, operating systems, and specialized enterprise tools like SCCM, GPO, and ServiceNow.
• Manage user accounts and permissions through Active Directory and handle account provisioning or deprovisioning tasks efficiently.
• Support network troubleshooting efforts involving LAN/WAN connectivity, TCP/IP configurations, DNS issues, VPN access, firewalls, Meraki devices, and network administration.
• Assist with computer management tasks including OS updates, hardware replacements, and system configurations using tools like BMC Remedy and Jira.
• Collaborate with IT infrastructure teams to escalate complex problems involving Windows Server environments or Linux systems while maintaining clear communication with end-users throughout the process.

• Proven experience in technical support or IT support roles with a strong understanding of help desk operations.
• Expertise in equipment troubleshooting for computers, mobile devices, printers, and networking hardware.
• Proficiency in software troubleshooting within Microsoft Office Suite and operating systems such as Windows and macOS.
• Solid knowledge of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPN configuration, firewalls (including Meraki), and network security best practices.
• Hands-on experience managing Active Directory accounts along with familiarity with Group Policy Objects (GPO) for user environment management.
• Familiarity with IT management tools like SCCM for system deployment and updates; ServiceNow or Jira for ticketing; BMC Remedy for incident tracking.
• Strong analysis skills to diagnose complex issues quickly while maintaining excellent customer service and communication skills to support end-users effectively.
• Ability to work independently or collaboratively within a team environment while managing multiple priorities efficiently.

Embark on a rewarding career where your technical skills will directly enhance user experiences! We value proactive problem-solvers who thrive in fast-paced environments-if you're passionate about IT support and eager to make a difference every day, we want to hear from you!

3.83.8 out of 5 stars Steubenville, OH 43952 $22 - $23 an hour - Contract