Clerk III - Center for Disabilities & Development

The Center for Disabilities and Development is seeking a full-time Clerk III. This position will be scheduled Monday-Friday, 8:00 a.m. to 5:00 p.m.

Under general supervision, performs and coordinates clerical work such as examining and evaluating data according to established guidelines requiring a knowledge of both assigned and related work areas. Duties may involve the use of personal computers, computer terminals, and a variety of software and/or conventional office equipment. Responsible for identifying appropriate medical information to satisfy authorizations. Review, organize, prepare internal/external patient documentation to be scanned/uploaded into Epic. May provide functional supervision., * Serves as point of check-in/scheduling in main lobby

• Provides direction to patients and visitors
• Records and checks patients into parking system
• Voaltes appropriate clinical staff to notify of patient arrival and location

• Evaluates, prioritizes and processes all incoming patient information from fax, mail, Epic in-basket, telephone and additional sources; sorting by the patient, document type the and number of pages; scans information into EPIC and updates referral shells appropriately.

• Review, organize, and prepare internal and external patient documentation to be scanned into EPIC. Scan and download patient documents.

• Obtains medical records needed for processing requests for medical information.
• Process requests received from patients via MyChart messaging.
• Answers and provides customer service to the callers on the CDD toll-free line; directing the caller to the appropriate department or person; and responding to all messages in the voicemail inbox daily and periodically throughout the day.
• Assembles and disseminates pre-service packets for new referrals and returning patients.
• Provides backup to other Clinical Operations staff members as needed including medical records, DAR prep, confirmation calls, rescheduling same-day cancels, and scoring patient forms.
• Performs other projects and tasks as assigned.

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment, * Knowledge of medical terminology.
• Public contact/customer service experience.
• Knowledge of HIPPA guidelines and laws regarding release of medical information.
• Experience working with electronic medical records systems.
• Experience with release of medical information.
• Knowledge of UI Health Care policies and procedures.