Data Center Operations Technician

Amazon.com, Inc.
Wink, United States of America
12 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Junior
Compensation
$ 80K

Job location

Wink, United States of America

Tech stack

Amazon Web Services (AWS)
Intelligent Platform Management Interface
Bash
BIOS
Command-Line Interface
Data Centers
Linux
RAID
Ethernet
Serial ATA
Network Interface Controllers
Firmware
Networking Hardware
Python
Log Analysis
Networking Basics
Powershell
SAS (Software)
System Testing
TCP/IP
Network Switches
Scripting (Bash/Python/Go/Ruby)
Storage Devices
Information Technology
Hardware Infrastructure
Network Server

Job description

AWS is looking for hands-on Data Center Operations Technicians to join our growing infrastructure team in Texas. You'll be working directly on the hardware that powers the world's largest cloud - diagnosing, repairing, and maintaining servers and networking equipment in a mission-critical 24/7 environment.

This is NOT a desk job. You'll be on the data center floor - racking servers, running cables, swapping components, and troubleshooting hardware failures in real-time.

What You'll Do

  • Perform break-fix on servers, storage devices, and network switches (replace DIMMs, drives, PSUs, NICs, motherboards)
  • Rack and stack server and networking equipment in high-density environments
  • Install and manage structured cabling - fiber optic and copper
  • Run diagnostics, respond to hardware alerts, and troubleshoot failures using established SOPs and runbooks
  • Monitor systems and respond to incidents to maintain uptime SLAs
  • Identify, track, and escalate trending issues impacting server fleet health
  • Work tickets in incident management systems and document technical problems with appropriate detail
  • Collaborate with remote engineering teams to resolve complex escalations
  • Support firmware updates, BIOS configuration, and system validation

Requirements

  • 1+ year of hands-on experience in data center operations, IT hardware support, or field service (server/network focused)
  • Experience with server hardware troubleshooting and component replacement (rack servers, storage, networking devices)
  • Familiarity with structured cabling (fiber and copper)
  • Comfort working rotating shifts in a 24/7 mission-critical environment
  • Basic understanding of networking fundamentals (TCP/IP, Ethernet, cabling, connectivity)
  • Ability to lift up to 50 lbs and work in confined/elevated spaces
  • High school diploma or equivalent

Preferred (L4 Level):

  • 18+ months of data center or IT infrastructure experience
  • Server-level Linux knowledge (command line, log analysis, diagnostics)
  • Experience with out-of-band management tools (IPMI, iDRAC, iLO, BMC)
  • Understanding of RAID configurations, SAS/SATA, firmware management
  • Basic scripting skills (Python, Bash, PowerShell)
  • Experience mentoring or training junior technicians
  • Ability to independently troubleshoot complex, non-standard hardware failures without documentation
  • CompTIA A+, Network+, Server+, or equivalent certifications

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • Retirement plan
  • Dental insurance, * Night Shift Differential: +13% on night rotations
  • Sign-On Bonus paid at start
  • RSUs (Amazon Stock) that vest over time - total comp grows annually
  • Full Benefits Package from Day 1
  • Career Growth: Clear promotion path (L3 * L4 * L5 * L6) with base + stock increases at each level
  • Stability: No contract end dates, no SOW renewals, no bench time
  • World-class training: Access to Amazon's technical learning programs

Ideal Backgrounds

We've seen great success with candidates from:

  • Data center technicians (colocation, hyperscale, enterprise)
  • IT field service engineers / hardware support
  • Telecom infrastructure technicians (tower, RAN, fiber)
  • Military veterans (25B, 25U, 25N, IT, electronics, avionics)
  • Cryptocurrency mining farm operators / ASIC repair techs
  • Server/GPU deployment and validation engineers
  • NOC/SOC operators with hardware exposure
  • Biomedical equipment technicians (hospital settings)
  • EV charging / solar inverter field techs

Work Environment

  • You'll work on the data center floor in a climate-controlled environment
  • Standing, walking, lifting, and ladder work are regular parts of the job
  • Safety compliance (ESD protocols, PPE) is non-negotiable
  • You'll follow strict security protocols when accessing different facility areas

Pay: $38.30 per hour, * 401(k)

  • Dental insurance
  • Health insurance
  • Relocation assistance
  • Retirement plan

Application Question(s):

    • Are you a current or former employee of AWS, Amazon, or an affiliate?

  • This is an onsite role located in Texas - are you local, or open to relocating?

  • Are you open to rotating shift schedules, including nights and weekends?

  • What is your current work authorization status? (US Citizen / Green Card / Visa - specify type)

  • Do you hold any active security clearance?

  • What is your availability / notice period if selected?

  • What compensation range are you targeting for your next role?

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