IT Service Desk Engineer

The Los Angeles Dodgers Information Technology Department seeks a skilled IT Service Desk Engineer responsible for managing endpoint device procedures, security, process improvements, and coordination of service desk tools for the Los Angeles Dodgers and related Affiliates. Requiring years of IT endpoint management experience and proficiency with MDM/RMM tools., * Managing MDM/RMM tool platforms (MS Intune, NinjaOne, Iru Kandji)

• Managing Service Desk SaaS (FreshService, Absolute Computrace, Zoom)

• Develop and maintain advanced automation using PowerShell and Bash to handle provisioning, configuration management, patching, remediation, and reporting at enterprise scale

• Deploy and configure Windows, macOS and mobile devices using MDM

• Design, deploy, and maintain endpoint configurations, compliance policies, application deployments, and security baselines for Windows 11, MacOS, and iOS devices

• Create and maintain MDM/RMM device policies

• Deploy Operating System and 3rd party software updates

• Enforce security policies such encryption, anti-virus and compliance

• Automate repetitive tasks using scripts

• Collaborate with Security, Infrastructure and AppDev teams regularly

• Collaborate closely with Dodgers Information Security and Compliance, Technology Operations teams, and business stakeholders to define endpoint standards, drive configuration and patch compliance across endpoint platforms, and support audits involving endpoint platforms and systems

• Partner with other business and technology teams across the organization to deliver effective solutions

Supervisory Responsibilities

• This role will have no supervisory responsibilities

• Bachelor's degree in computer science, Computer Information Systems or a related field or equivalent combination of education and experience in a heavy customer focus position in an organization supporting more than 500 users

Work Experience

• 5+ years of IT Endpoint Management or System Administration experience

Knowledge, Skills & Abilities

• Strong familiarity with managing devices at scale

• Knowledge of M365 administration, Intune/Entra/Exchange

• Knowledge of Windows Autopilot and Microsoft Entra ID

• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)

• Ability to create and maintain high-quality documentation and provide training

• Extensive experience working with different operating systems including Windows 10, Windows 11, MacOS, iOS, Android and various hardware form factors, including desktops, laptops, tablets, and smartphones

• Experience implementing and managing using ITIL or similar framework

Physical, Environmental Demands

• Required to sit for long periods of time

• Lifting up to 30 lbs. on rare occasion