IT Technical Analyst 2

TOPS Products is seeking an IT Technical Analyst 2 to help design, develop, support, and improve technology solutions that enable our manufacturing and distribution focused operations. This role combines technical analysis, solution development, reporting, integrations, EDI, and hands-on work in our Microsoft Dynamics 365 Finance & Operations ecosystem.

The successful candidate will work closely with IT teammates, business users, and external partners to understand / troubleshoot issues, improve processes, support custom applications, and deliver practical solutions that create measurable business value.

Why This Role Is Different

• Own a variety of meaningful work, including D365 reporting, integrations, EDI, data analysis, system enhancements, internal website maintenance and custom solution support.

• Partner with business teams to solve real operational challenges.

• Gain exposure to manufacturing, distribution, supply chain, finance, and customer service processes in a multi-country environment supporting over 10 locations.

• Contribute ideas, challenge assumptions, and help shape solutions from concept through implementation.

Key Responsibilities

• Analyze business requirements and translate them into effective technical solutions, reports, integrations, and process improvements.

• Support, troubleshoot, and enhance our technical solutions within and around Microsoft Dynamics 365 Finance & Operations.

• Support EDI transactions, system interfaces, and integration processes between D365 and internal or external systems.

• Leverage knowledge of D365 data model to a ssist with support and development activities .

• Maintain custom IT solutions including internal websites and legacy IT business solutions

• Meet with IT and business users to understand issues, document requirements, validate solutions, and support user adoption.

• Work collaboratively with IT infrastructure, business analysts, developers, and vendors to deliver reliable solutions.

• Manage multiple priorities in a fast-paced environment while maintaining strong follow-through and communication.

• Create and maintain technical documentation, support notes , and process flows.

• Identify opportunities to simplify processes, reduce manual effort, improve data quality, and increase system reliability.

• Maintain and provide status of requests, priorities and issues to IT Manager.

Join a team where technology directly impacts business success. This role is ideal for a self-driven problem solver who enjoys turning business challenges into scalable technology solutions in and across our Dynamics 365 Finance & Operations environment., * Self-starter who can take ownership, ask good questions, and move work forward obtaining guidance as needed .

• Strong analytical thinker who enjoys solving complex business and technical problems.

• Comfortable balancing hands-on technical work with frequent interaction across IT and business teams.

• Able to manage competing priorities, shift between support and project work, and communicate status clearly.

• Curious, adaptable, and willing to learn new technologies, applications, and business processes.

• Customer-focused mindset with the ability to explain technical topics in practical business terms.

Preferred Qualifications

• Experience supporting ERP, business applications, or enterprise systems; familiarity with D365 Finance & Operations is required .

• Experience with SQL, reporting tools, data analysis, dashboards, or business intelligence solutions.

• Exposure to EDI, APIs, file-based integrations, middleware, or other system-to-system data exchange methods.

• Exposure to Azure Devops or CICD pipeline

• Ability to troubleshoot and support technical processes

• Experience working with business users to gather requirements, test solutions, and support production systems.

• Manufacturing and distribution industry experience is a plus.

• Strong written and verbal communication skills, including documentation and user-facing support.

Work Environment and Success Factors

• This role requires collaboration with business teams and IT teammates across multiple departments and locations.

• Success depends on strong ownership, sound judgment, attention to detail, and the ability to deliver practical solutions in a changing environment.

• The role is well suited for someone who enjoys variety: one day may involve troubleshooting an EDI issue, the next may involve designing a report, supporting a D365 process, or working with users to improve how work gets done.