IT Support Specialist (1+ yrs req. $40-50K)

Our client, a growing North Carolina-based Managed IT Services Provider (MSP), is seeking an IT Support Specialist to join their collaborative team. In this role, you will provide Level 1 support to business clients, resolving common hardware, software, Microsoft 365, and end-user issues while escalating more complex problems as needed. This position combines remote help desk support with occasional onsite visits throughout the Charlotte area for workstation deployments, hardware installations, and client onboarding. If you're eager to learn, enjoy working as part of a team, and want to grow your career with a company that values trust, innovation, accountability, and strong client partnerships, we'd love to hear from you.

IT Support Specialist (L1/Help Desk) Responsibilities

• Respond to client support requests via phone, email, and ticketing system
• Provide Level 1 remote and occasional onsite technical support
• Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and basic network connectivity issues
• Perform password resets, user account administration, and basic Active Directory support
• Configure and deploy workstations, laptops, and other end-user hardware
• Document support requests and escalate complex issues as needed
• Assist with new client onboarding, workstation deployments, and day-to-day technical support
• Participate in an on-call rotation and provide after-hours support as needed

• 1+ years of help desk, desktop support, or IT support experience required (MSP experience preferred)
• Strong Windows 10/11 desktop support experience required
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory required
• Excellent communication skills with a strong customer service mindset required, * IT support, help desk, or desktop support : 1 year (Required)
• Windows 10/11 desktop support : 1 year (Required)
• Microsoft 365 (Outlook, Teams, Office) : 1 year (Required)
• Active Directory user administration : 1 year (Required)
• ticketing system/PSA tool : 1 year (Preferred)

Pulled from the full job description

• Health insurance
• Paid time off
• Dental insurance, Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters - we align our interests with the long-term success of every placement.

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Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• This is an onsite position, Mon-Fri, 8-5pm ET (Flexible hours). Does this work for you?
• Where are you currently located?
• This position offers a salary of $40,000 - $50,000 plus full benefits. Does this align with your compensation expectations?
• Do you have any IT certifications (CompTIA A+, Network+, Microsoft, etc.)? If not, are you willing to obtain them?