ServiceNow APM / CMDB Analyst

The Senior ServiceNow APM / CMDB Analyst contractor is responsible for supporting the design, implementation, and continuous improvement of Application Portfolio Management (APM) capabilities within the ServiceNow platform. This role plays a critical part in advancing the client's enterprise CMDB strategy by establishing a trusted, accurate, and complete system of record for application and service data., * Establishes a single source of truth for application data across the enterprise

• Enables cost optimization, risk reduction, and improved investment decisions
• Enhances governance, audit readiness, and operational transparency
• Supports strategic initiatives including CMDB modernization and cybersecurity transformation, APM & CMDB Strategy Execution
• Partner with the CMDB Practice Owner to develop and execute a multi-year CMDB and APM transformation roadmap
• Support the establishment of a centralized application portfolio aligned to enterprise data standards and CSDM frameworks
• Drive adoption of APM capabilities across IT and business domains
• Application Portfolio Management
• Develop and maintain a comprehensive inventory of business applications within ServiceNow APM
• Define and operationalize application lifecycle processes, including onboarding, maintenance, rationalization, and retirement
• Enable decision-making for application investment, sustainment, modernization, or decommissioning

Data Governance & Quality Management

• Establish and enforce standards for application and CMDB data quality, completeness, and integrity
• Perform ongoing data validation, certification, and reconciliation activities
• Identify and remediate data quality issues, including duplicate or incomplete records

ServiceNow Configuration & Data Model Management

• Design, configure, and maintain APM and CMDB data models, relationships, and workflows
• Ensure alignment with enterprise architecture standards and integration patterns
• Support integrations and automated data ingestion across systems

Security, Risk, and Data Classification

• Implement and maintain appropriate access controls for application and CMDB data
• Support application classification efforts, including criticality, risk, and data sensitivity
• Ensure alignment with cybersecurity, audit, and compliance requirements

Stakeholder Engagement & Communication

• Partner with application owners, IT teams, and business stakeholders to maintain accurate portfolio data
• Translate technical concepts into business-friendly insights and recommendations
• Support governance forums (e.g., PMRB, architecture review boards) with reporting and analysis

Performance Measurement & Reporting

• Define and monitor KPIs for application portfolio health, data quality, and business value
• Develop dashboards and reports providing visibility into application cost, risk, and performance
• Support leadership reporting and strategic planning activities
• Continuous Improvement
• Identify opportunities to improve APM processes, automation, and reporting capabilities
• Drive enhancements that support application rationalization, cost optimization, and risk mitigation
• Stay current on ServiceNow platform capabilities and industry best practices

• Hands-on experience with ServiceNow Application Portfolio Management (APM) module
• Understanding of CMDB, CSDM, ITOM, and Enterprise Architecture frameworks
• Experience with application lifecycle management and portfolio rationalization
• Familiarity with integrations, APIs, and data automation within ServiceNow
• Experience supporting governance forums and compliance/audit activities

Key Competencies

• Customer Focus: Understands user needs and delivers value-driven solutions
• Data & Process Discipline: Ensures accuracy, governance, and standardization
• Collaboration: Works effectively across IT, Cybersecurity, and Business teams
• Analytical Thinking: Leverages data to drive decisions and continuous improvement
• Communication: Tailors messaging to executives, technical teams, and stakeholders