Digital Customer Experience Product Owner

AES Corporation
Dayton, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Dayton, United States of America

Tech stack

Microsoft Word
JavaScript
Microsoft Excel
Mobile Application Development
Computer Programming
Mobile Application Software
Microsoft Project
Microsoft PowerPoint
Power BI
Software Engineering
TypeScript
Office365
React Native

Job description

  • Drives development and execution of fully integrated applications to facilitate digital customer experience business strategy, consistent with functional and technical requirements.

  • Creates, maintains, and communicates project plans engaging stakeholders across the organization while aligning and supporting both company and business unit strategies.

  • Drives technical resources in the design, development, testing and enhancement of data and logic systems, including solutions and interfaces.

  • Provides clear application and project tracking of timelines, milestones, and resource management, using agile and waterfall methodologies as applicable.

  • Serves as trusted consultant to leadership, maximizing opportunities and minimizing risks.

  • Develops and administers control methods to standardize application and project schedule/financial tracking processes and tools.

  • Supports financial reporting including accruals, budget forecasting and the strategic financial planning process.

  • Drives large projects with multiple cross-functional teams, fostering a high-performance environment, managing performance driven teams toward completion of project goals.

  • Creates highly collaborative cross-functional partnerships within the AES matrixed organization to influence project direction and ensure integrated plans meet business objectives.

  • Ensures work execution meets or exceeds intended quality assurance requirements.

  • Manage external business or supplier partner relationships.

Requirements

  • BA or BS with at least 2-5 years of relevant technical or business experience.

  • Strong desire and drive to create enhanced self-service experiences for AES customers

  • Successful track record of bringing complex, multi-supplier, integrated software development programs to life is desired.

  • Experience with online and mobile app system design, programming, and data structuring.

  • Strong project and budget management skills; PMP desired or willing to work toward certification.

  • Demonstrated high level of curiosity, creative thinking, analytic ability and innovation, operating at strategic and tactical levels; candidate is a self-starter and problem-solver with a focus on driving business outcomes.

  • Excellent written and verbal communication skills; ability to communicate effectively across the organization, from non-technical people through highly technical engineering/development roles to translating business value to executive leaders.

  • Demonstrated ability to build effective internal and external relationships and influence people and teams.

  • Enjoy working in a fast-paced and changing environment; be comfortable with tight deadlines; able to juggle multiple tasks at once; work individually and with teams; proactively identify tasks; strive for excellence - continually aiming to raise the bar; and possess a high level of professionalism.

  • Knowledge of JavaScript, TypeScript, and React Native framework or similar Mobile App Development framework preferred

  • Deep experience with Microsoft Office 365 Suite of business tools including MS Project, TEAMS, PowerPoint, Excel, Word and Power BI.

About the company

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries. AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide. We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work rankings across the markets where we operate. AES was also named one of the World's Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices. Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute's Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry. If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it. Apply now and energize your career with a true leader in global energy. We are seeking a technically oriented Project Owner to play a pivotal role in creating best-in-class online AI-oriented self-service experiences to support AES' customer experience strategy execution for our US Utility businesses. The Digital Customer Experience Product Owner will possess technical aptitude and business acumen responsible for application development, function backlog, roadmap and associated project planning, scheduling, budgeting, executing, and delivery. Working with key functional stakeholders and other technical resources, the ideal candidate drives the application and project process to implement digital products from vision, through requirements, design, delivery and continuous improvement that enhance customer experience and drive business results.

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