Artificial Intelligence

Customer Service Business Process GIS Applications Technical Support Help Desk Support Change Management Acceptance Testing Business Valuation Utility Engineering Microsoft Windows 10 ArcGIS (GIS Software) Full Stack Development Artificial Intelligence Business Transformation Standard Operating Procedure User Acceptance Testing (UAT) Continuous Improvement Process Troubleshooting (Problem Solving) Product Software Implementation Method, * Provides Level 1/Help Desk support to end users for Automated Utility Design and Esri Suite of tools, helping users to navigate and troubleshoot software issues, new/unfamiliar processes, and tools.

• Facilitates the interaction between clients and technology providers (internal and external), working closely with technical resources and System Administrators as needed to troubleshoot problems determine solutions.

• Reports and tracks incidents and enhancement requests.

• Support training and testing efforts leading up to implantation, as well as changes and releases post go-live.

• Document + update business processes and procedures.

The Application Support Analyst provides Level 1 Help Desk support for Automated Utility Design (AUD) and Esri suite applications. This role serves as the primary point of contact for end users, assisting with software troubleshooting, process guidance, and application support. The position works closely with business stakeholders, technical teams, and system administrators to resolve issues, support system enhancements, and ensure successful application adoption and ongoing operational effectiveness.

Key Responsibilities

-Provide Level 1 Help Desk support for Automated Utility Design (AUD) and Esri suite applications, assisting users with troubleshooting software issues, navigating system functionality, and adopting new processes and tools.

-Serve as a liaison between business users, clients, and internal/external technology providers to facilitate issue resolution and system support.

-Collaborate with technical resources and system administrators to investigate application issues, identify root causes, and implement effective solutions.

-Monitor, document, and track incidents, service requests, and enhancement requests to ensure timely resolution and communication.

-Support user acceptance testing (UAT), system testing, and training activities associated with new implementations, system upgrades, and application releases.

-Assist with change management efforts by supporting post-production releases, updates, and enhancements following go-live.

-Create, maintain, and update business process documentation, standard operating procedures, and user support materials.

-Promote best practices and continuous improvement by identifying opportunities to enhance processes, system functionality, and user experience., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Helpdesk Support Specialist TEKsystems Kingman, AZ*Remote Operations Leadership Management Automation Communication Collaboration Issue Tracking System Support System Testing Problem Solving Desktop Support Post-Production Customer Service Business Process GIS Applications Technical Support Help Desk Support Change Management Acceptance Testing Business Valuation Utility Engineering Microsoft Windows 10 ArcGIS (GIS Software) Full Stack Development Artificial Intelligence Business Transformation Standard Operating Procedure User Acceptance Testing (UAT) Continuous Improvement Process Troubleshooting (Problem Solving) Product Software Implementation Method +0

Leadership Management Automation Communication Collaboration Issue Tracking System Support System Testing Problem Solving, Experience providing application, software, or Help Desk support in a business environment.

-Working knowledge of GIS applications, preferably Esri products.

-Strong problem-solving and troubleshooting skills.

-Excellent verbal and written communication skills.

-Ability to collaborate effectively with technical and non-technical stakeholders.

-Experience documenting business processes, procedures, and support activities.

-Proficiency with incident tracking and ticket management processes.

Preferred Qualifications

-Experience supporting Automated Utility Design (AUD) applications.

-Familiarity with utility, engineering, or GIS-related business processes.

-Experience supporting software implementation, testing, training, and change management activities.

Key Competencies

-Customer Service Orientation

-Technical Troubleshooting

-Analytical Thinking

Skills

Help desk support, IT Support, Troubleshooting, Help desk, Windows 10, Customer service, Technical support, Application support

Additional Skills & Qualifications

Process Documentation

Communication and Collaboration

Attention to Detail

Organization and Time Management

Continuous Improvement Mindset Job Type & Location

This is a Contract position based out of Kingman, AZ. Pay and Benefits

The pay range for this position is $25.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.