Senior Site Reliability Engineer

We're building a brand-new RUN team from the ground up, a dedicated operational function that owns the after-care of the products we run, both our own and the ones we host or operate for customers. As one of the first people on the team, you won't inherit a fixed playbook: you'll write it, shaping how the team works, the practices and tooling it adopts, and how operational excellence becomes part of how we build and run products. It's a hands-on, senior role where you set the technical and operational direction for a small team of two to three people, leading by expertise and example rather than as a manager. AI is transforming how we work, and you'll bring that same fluency to how the RUN team operates from day one. If defining a new discipline energises you more than maintaining an established one, this is your challenge.

• Take operational ownership of internal and hosted products in production, keeping them reliable, secure, performant and cost-effective.
• Own the incident lifecycle end to end (detection, response, mitigation, resolution and blameless post-mortems) using incident.io, and take part in a fair, sustainable on-call rotation.
• Define and operationalise SLIs, SLOs and error budgets, and be a key figure in maintenance and SLA presales, shaping proposals, contracts and framework agreements.
• Build and maintain a modern observability stack with a strong focus on OpenTelemetry.
• Grow a platform engineering and inner-sourcing culture: reusable components (e.g. GitLab components, Terraform modules), self-service golden paths and production-readiness scorecards for product teams.
• Work hands-on across CI/CD, infrastructure as code, cloud-native architecture and networking, and design for resilience, performance and scale.
• Embed security into everything you run, secrets management, scanning (SAST/DAST), penetration tests and vulnerability remediation.
• Reduce toil through automation and an AI-first approach to operations, keeping a close feedback loop with the development teams.
• Play an enabling role in setting and enforcing best practices when it comes to end-to-end incident management.

• A senior DevOps / SRE engineer with proven, hands-on experience running products in production and owning their reliability.
• Energised by building and shaping a new team and discipline, and comfortable setting direction where none exists yet.
• AI-native in how you work, AI is part of your daily craft, and you apply it to operations, automation and reliability.
• Strong on incident management (incident.io a plus) and experienced with maintenance/SLA contracts, framework agreements and presales, including SLIs and SLOs.
• Deep observability expertise (ideally OpenTelemetry), with a broad hands-on foundation across cloud-native (GCP or AWS), CI/CD and IaC (GitLab, Terraform), networking and resilience.
• Security-minded, scanning (SAST/DAST), penetration testing, secrets and vulnerability management.
• A platform engineering mindset, self-service capabilities, reusable components and inner sourcing.
• A collaborative communicator who works well with development teams, client partners and customer operations teams.

Joining In The Pocket means becoming part of a team that shapes the future of our clients' businesses across Europe. Here's what you can look forward to:

• You'll start with a permanent contract in a role that comes with responsibility and the opportunity to make a real impact from day one.
• We offer a competitive salary that reflects your experience and the value you bring.
• Our benefits package has you covered with hospitalisation and group insurance, meal vouchers, a phone subscription, and more.
• You'll have a mobility budget that lets you decide how to get around, your way.
• Life at In The Pocket isn't just about work, we host team events throughout the year to celebrate, connect, and have fun together.
• Learning never stops here, so after six months, you'll receive a dedicated learning and development budget to keep growing your skills and exploring new horizons.

We're an independent European digital product studio with a strong track record of delivering market-defining strategies and products for enterprises and governments. With about 200 talented people across three countries, premium AI capabilities and a diverse portfolio of international clients, we define, design and ship high-quality digital products, strategies and software. From global cloud-based platforms and large-scale apps to medical devices, banking software and augmented reality experiences. In a nutshell: if it lives and breathes digital, it's what we do best., At In The Pocket, you join a multidisciplinary team of designers, engineers, strategists and data specialists who care about the work as much as the people they work with. We work in small, autonomous teams that stay close to our clients and their users, and we give everyone the space to take ownership, speak up and grow. You'll learn from colleagues across our studios, ship products that reach thousands or even millions of people and help shape what digital can do for leading organisations in Europe.