IT Support Specialist

In this role, your responsibilities will be as follows:

• Provide N1/N2 support and quality follow-up to company users on IT hardware (workstations, tablets, printers and all managed peripherals), as well as on software under the IT team's responsibility.
• Install and configure applications and other IT services (Windows 11 / MacOS, iPhone/iPad, business software, Office 365, etc.).
• Administer the IT infrastructure (Active Directory, Office 365 Administration, Jamf, CrowdStrike).
• Track all user requests and incidents in the ticketing tool (Jira).
• Ensure the update and sharing of the knowledge base (Confluence).
• Participate in user training on the provided services and applications, as well as on security principles inherent to the use of technologies (ICT).
• Manage hardware orders with our various suppliers.
• Participate in the execution of many exciting projects within your team or across the company.

• With very good interpersonal skills, you are client- and solution-oriented.
• Comfortable managing several activities simultaneously, you are autonomous, proactive and dynamic.
• Your listening skills, pedagogical sense and ease of communication allow you to interact easily with your internal partners.
• Able to manage priorities within deadlines, you have strong analytical skills.

Professional requirements

• With a recognised IT qualification at CFC, ES level or equivalent, you have validated first experience in a similar IT support role at levels 1 and 2.
• You have excellent skills in Network management, Windows and Windows Server, you master the Office suite as well as Active Directory and are capable of managing and troubleshooting peripherals.
• You have knowledge of Microsoft 365 and very good knowledge of MS Teams software.
• Knowledge of ITIL V4 principles, validated by a certification, is a plus.

Languages

Native French speaker, you have good knowledge of English.

The Swiss flag cross, proudly featured in the logo, symbolises the quality and reliability that Tissot has demonstrated since 1853. True to its motto "Innovators by tradition", Tissot makes excellence accessible in more than 160 countries, focusing on special materials, advanced features and refined design.