IT Support Specialist Commercial Operations

The IT Support Specialist (f/m/d) is responsible for providing technical expertise and customer-facing IT support for Beckman Coulter Life Sciences' Cell Health product portfolio. This role serves as the primary interface between customers, sales teams, service organizations, and internal stakeholders to ensure successful integration of our solutions into customer IT environments. The position plays a critical role in identifying customer IT challenges, developing effective workflow solutions, and enabling customers and internal teams to maximize the value of our products.

This position reports to the Senior Manager Field Applications CHC and is part of the Cell Health Commercial Team, working remotely within Europe and supporting customers across the region. This position is fully remote.

In this role, you will have the opportunity to:

• Operate as the central point of contact for IT application questions and technical solutions relating to Cell Health product lines.
• Provide technical and application support to customers, sales teams, and service organizations.
• Visit customer laboratories and collaborate directly with customer IT teams to understand technical requirements and challenges.
• Train sales and service teams on relevant IT concepts, product requirements, and customer workflows.

• Experience as a System Administrator, Network Administrator, or in a comparable IT infrastructure support role.
• Proven expertise in Windows client/server environments, Active Directory, SQL databases and networking technologies.
• Understanding of network communication protocols such as SMB or LDAP and the ability to work effectively within customer IT environments.
• Experience in providing technical support directly to customers.
• Ability to translate technical concepts into practical solutions for both technical and non-technical audiences
• Fluent English

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel up to 35% throughout assigned territories, including overnight travel.
• Valid driver's license with an acceptable driving record.
• Ability to transport and set up demonstration equipment when required.

It would be a plus if you also possess previous experience in:

• Life science, diagnostics, biotechnology, or laboratory environments.
• Supporting software and hardware solutions integrated into regulated laboratory infrastructures.
• Delivering technical customer training and field-based technical consultations
• French language

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible., Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.