Consumption Lead, Data Cloud

Salesforce is looking for a Consumption Account Manager to join our Data 360 & Agentforce team. In this role, you will act as a trusted partner to our customers, helping them unlock the full value of the Customer 360 platform. You will combine technical expertise with commercial strategy to guide customers as they integrate, adopt, and scale their use of Data 360 and Agentforce. By bridging the gap between business goals and technical execution, you will ensure our clients maximize their return on investment while delivering trusted, AI-driven customer success., * Drive Strategy and Adoption: Create and execute clear consumption plans to accelerate product adoption and drive usage growth within your assigned customer accounts.

• Serve as Technical Lead: Act as the post-sale technical authority, providing architectural guidance to seamlessly integrate Data 360 and Agentforce with customers' existing systems.
• Manage Key Relationships: Build and nurture strong partnerships with executive sponsors and stakeholders across various organizational levels.
• Achieve Long-Term Value: Help customers progress through their digital transformation journey, ensuring the platform consistently delivers measurable business value.
• Gain Deep Expertise: Expand your skills in cutting-edge Data + AI + CRM technologies while managing diverse, complex customer life cycles.

• Proven Technical Credibility: Experience acting as a technical lead or architect, with the ability to design and explain system integration strategies.
• Commercial Acumen: Demonstrated success in account management, customer success, or a similar role focused on driving product consumption and business growth.
• Relationship Management: Strong communication skills with a track record of managing executive relationships and aligning diverse stakeholders.
• Core Attributes: A strong bias for action, continuous curiosity, empathy for customer challenges, and the ability to thrive as an individual contributor (IC)., * Platform Knowledge: Hands-on experience with Salesforce Customer 360, Data Cloud, or AI-driven agent technologies.
• Industry Expertise: Deep understanding of data-driven business models, enterprise cloud architectures, and data privacy trust standards.
• Adaptability: Experience working with a wide range of customers across different market segments, sizes, and solution complexities.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce., We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here (https://www.salesforce.com/company/accessibility/workplace-resources/#ally-sf-benefits). In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.