ServiceNow Solution Architect - ITOM

Cognizant
Barcelona, Spain
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, Spanish
Experience level
Intermediate

Job location

Remote
Barcelona, Spain

Tech stack

Azure
Monitoring of Systems
JSON
Performance Tuning
Server Administration
Simple Object Access Protocol (SOAP)
Systems Integration
Cloud Platform System
ServiceNow IT Service Management
Information Technology
SolarWinds (Software)
REST
Network Server
Dynatrace
Api Management
ServiceNow

Job description

We're looking for a ServiceNow Solution Architect with deep expertise in IT Operations Management (ITOM) to join our ServiceNow Business Group. You will provide technical leadership and design end-to-end ITOM solutions - covering Discovery, Service Mapping, and Event Management - working closely with clients, technical teams, and business stakeholders to deliver scalable, high-quality implementations.

Why join us?

HIGH-IMPACT PROJECTS - Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH - Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve., * Provide technical leadership and guidance across ServiceNow ITOM implementations

  • Design elegant, scalable solutions that improve how stakeholders and organizations work
  • Configure, troubleshoot, and optimize MID Server performance across complex environments
  • Lead integrations between ServiceNow and monitoring and observability tools
  • Design and implement API integrations using REST, SOAP, and JSON
  • Provide input on IT infrastructure architecture including networking, servers, and cloud environments
  • Present technical architecture solutions clearly to project teams and client stakeholders
  • Lead and mentor junior team members throughout the delivery lifecycle
  • Collaborate with the team on creative and effective design solutions
  • Review project documentation to ensure quality and compliance
  • Interact and consult directly with clients on technical and architectural matters
  • Lead project design and documentation from start to finish
  • Compile requirements and define ServiceNow-based solutions for customers
  • Collaborate with SMEs, solution architects, and technical architects to define technical direction
  • Act as a recognized Architect or Design Authority, providing input on ServiceNow design
  • Support implementation programmes for complex, enterprise-scale solutions
  • Establish and enforce design standards and best practices throughout the delivery lifecycle
  • Support pre-sales activities including scoping, estimates, and statements of work

Requirements

  • 3+ years of hands-on experience with ServiceNow ITOM implementations
  • CIS-Discovery, CIS-ITOM, or CIS-Event Management (at least one required)
  • Hands-on experience with ServiceNow ITOM modules: Discovery, Service Mapping, and Event Management
  • MID Server configuration, troubleshooting, and performance optimization
  • Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds and Dynatrace
  • API integration experience using REST, SOAP, and JSON
  • Knowledge of IT infrastructure: networking, servers, and cloud environments (Azure preferred)
  • Strong communication, facilitation, and thought leadership skills
  • Professional working proficiency in both Spanish and English (B2 or above) - required for client-facing meetings, calls, and workshops

Benefits & conditions

  • Restaurant tickets for every working day
  • Permanent contract - we're investing in a long-term relationship
  • Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
  • Referral bonus - bring great people in and get rewarded
  • Competitive salary and bonuses - let's talk numbers on our first call

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