IT Support Engineer

devices such as switches, routers, Wireless Aps with the help of backend team. - Handing tickets on ServiceNow or similar ticketing system. - Troubleshooting VPN. - Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. - Troubleshooting MS Windows 10. - Troubleshooting MS Office 365 issues for end-users. - Office IT Asset Management. - Coordinate external vendors when engaged for support. - Work independently and coordinate inhouse IT projects. - Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP's and Runbooks for global team use. - Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning. - Should be leading the project support team. - Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite

As part of the Site Technology Servicing team, Provide on-site IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description. Responsibilities - Provide technical support as point of contact for IT for the site. - End-user desktop, laptops, office IT with smart hand support for network and servers. - Installation support for various software on end user systems and servers when required - New users onboarding preparing IT assets and tools. - Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock. - Executive / VIP support. - Coordination and remote hand support to backend team for Network & server smart hand support. - IP phone, Video conference support, Level 1 Multifunction Printers support. - Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications. - Supporting network, Training / User Education, Vendor Coordination Desired Skills & Experience - 5+ years' experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment. - In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access. - Knowledge & experience with ServiceNow or similar ticketing system. - Understanding of Active Directory. - Plant environment knowledge and Experience. - Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS. - Self-disciplined and highly motivated. - Should be able to prioritise workload based on SLA's and user impact. J-18808-Ljbffr