VIP IT Support Deskside Technician

The IT Support Team Member provides dedicated, high touch end user and executive support to senior leadership, executive assistants, and key stakeholders. The role focuses on delivering immediate issue resolution, maintaining a premium support experience, and ensuring seamless IT operations for executive users., Executive Support

• Provide priority IT support to executive users and their supporting staff.
• Deliver immediate resolution for technical issues with a high level of responsiveness.
• Develop a strong understanding of executive user preferences, devices, and working styles.
• Incident & Request Management
• Handle hardware, software, connectivity, and access related incidents.
• Manage service requests including device setup, mobility support, and user access.
• Process and track incidents and requests using ServiceNow and dedicated communication channels.
• Maintain accurate documentation and follow incidents through to resolution.

VIP Device & Workplace Support

• Support laptops, desktops, mobile devices, tablets, and collaboration tools.
• Ensure all executive devices are fully operational before meetings, travel, and remote working.
• Perform proactive health checks and preventive maintenance to minimize disruptions.

Meeting & Event Support

• Provide white glove IT support for executive meetings and business events.
• Perform pre meeting checks for audio visual equipment, connectivity, and user devices.
• Provide on demand technical assistance during meetings while maintaining minimal disruption.
• Ensure meeting room technology is fully operational at all times.

Onsite & Remote Support

• Deliver onsite technical support for executive users.
• Coordinate with local IT teams to provide consistent support when executives are travelling.
• Maintain a seamless and consistent support experience across multiple locations.
• Communication & User Engagement
• Manage support requests received through dedicated phone lines, email, and Microsoft Teams.
• Communicate professionally and effectively with senior stakeholders.
• Maintain discretion and confidentiality when handling sensitive information.

Service Expectations

• Deliver a high touch, personalized support experience.
• Provide immediate response to executive support requests.
• Proactively identify and prevent technical issues before they impact users.
• Maintain strict confidentiality and professionalism at all times.
• Build trusted relationships with executive users through exceptional customer service.
• Deliver technical support with minimal disruption to business operations.

Technical Skills

• End User Computing (EUC)
• Windows support
• Mac support
• iOS support
• Mobile Device Management (MDM)
• Microsoft Teams
• Microsoft Teams Rooms (MTR)
• Webex
• ServiceNow
• Audio Visual (AV) technologies
• Meeting room technologies

Experience Required: 3 to 5 years in Executive Support, VIP Support, or End User Computing (EUC) Contract Duration: Long term Language Requirements: French C1 preferred minimum B2, English B2 minimum Prerequisite: Must have the legal right to work in France full time, * Strong executive presence and professional attitude.

• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure while supporting senior stakeholders.
• Strong analytical, troubleshooting, and problem solving abilities.
• High level of ownership and accountability.
• Customer focused mindset with exceptional attention to detail.
• Proactive and service oriented approach to end user support.
• Team Structure
• Service Delivery Manager
• Onsite Support Technicians