IT Support Manager Central

At DFDS, people mean the world to us. We aim to attract and retain the best talent, while offering opportunities for development and growth. As an IT Support Manager , you will lead a team of technicians and be responsible for delivering high-quality IT support across multiple sites in Central Europe and beyond. You act as a key link between IT operations and the business, ensuring service continuity, optimizing solutions, and driving improvements in line with DFDS standards. Be a part of DFDS. Be a part of the movement. What will you do? - Lead and supervise IT support teams in Belgium, the Netherlands, Poland, and Hungary - Ensure IT services are delivered according to agreed service levels - Provide hands-on technical support and escalation when needed - Improve, maintain, and secure IT infrastructure and solutions - Deliver new IT services in line with governance structures and policies - Manage and allocate resources within budget constraints - Support recruitment, training, and development of team members - Collaborate with third-party vendors and stakeholders - Contribute to establishing a Terminal "Centre of Excellence " What are we looking for? - Knowledge and experience supporting the Microsoft Ecosystem -

Solid knowledge of IT infrastructure and networking (LAN/WAN, VPN, VLAN, Wi-Fi, routers) - Experience with VMware, Citrix XenApp/XenDesktop, and RDS/Terminal Services - IT project management experience - Familiarity with AV and telephony systems - Strong understanding of ITIL best practices (ITIL v4 preferred) - Willingness to travel approximately 90 days per year - Proven expe...