IT Support Technician

• Be accountable for managing the first- and second-line support queue
• Provide first and second line support for all colleagues via phone, email, remote capability or face-to-face
• Ensure accurate records are kept on actions taken within the ticket management system.
• Compliance with associated policies, processes, and procedures
• Advanced Support of MS Office Applications, such as Intune, Microsoft Defender, and Azure.
• Support Audio Visual / Meeting Room Technology.
• Manage escalated tickets from other team members.
• Support business growth with system expertise and helpdesk support to ensure new business initiatives.
• Manage Service desk processes such as leavers, new starters, and movers.
• Participating in deployment and implementation of IT projects

What we are looking for?

Technical skills required:

• Windows 10/11
• Strong Microsoft Stack- Office 365, InTune, Exchange Online, Teams, Sharepoint
• Active Directory/Azure Active Directory
• Windows Defender
• Bitlocker
• Basic Networking LAN/WAN, DHCP/DNS
• PowerShell scripting

It's an exciting time for urbanbubble, as we embark on a large scale digital transformation project. If you are someone who loves promoting the efficient and innovative use of technology, and has a willingness to learn new systems as the company evolves, this may be the role for you!, * Innovative with an ability to comprehend and work effectively on technical issues.

• Great energy and resilience with ability to prosper in fast-paced environment.
• Good focus on quality of output and attention to detail
• Professional and Customer Focus (mainly internal customers)
• Respects Confidentiality of Data
• Self-motivated and positive individual with 'can-do' attitude

Desirable

• Knowledge or exposure of ITIL.

Pulled from the full job description

• Annual leave
• Sick pay
• Cycle to work scheme
• Season ticket loan, * Salary between £26,000 - £30,000
• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!