Technical Service Analyst

• Investigate complex customer issues.
• Develop and optimise SQL solutions.
• Deliver customer-specific enhancements.
• Build reports and dashboards.
• Provide technical expertise across the business.
• Review database changes, stored procedures, and SQL code before deployment.
• Ensure solutions are robust, performant, and maintainable.

Technologies:

• ETL
• Power BI
• SQL
• Support

• Strong commercial experience working with Microsoft SQL Server.
• Excellent knowledge of T-SQL, stored procedures, views, functions, and query optimisation.
• Experience investigating complex software and database issues.
• Experience developing reports and customer data extracts.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Experience reviewing technical work or mentoring colleagues.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience supporting SaaS applications.
• Knowledge of SQL Server performance tuning and indexing.
• Experience with Power BI or other reporting platforms.
• Experience with APIs, integrations or ETL processes.
• Familiarity with source control and change management processes.
• Knowledge of workforce management, compliance or operational software.

We are recruiting for a Technical Service Analyst to join our growing team in central Bristol, working from our beautiful Bristol offices. We make a SaaS platform specialising in workforce screening, deployment, attendance, tracking, and financial management solutions used by national clients across the globe. This is a great time to join us as we build the next generation of our highly successful platform, and the role offers a salary of up to £40k with a great benefits package.