2nd Line Support Engineer
Sterling Bridge Limited
Poole, United Kingdom
7 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 35KJob location
Poole, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Artificial Intelligence
Cloud Computing
Dynamic Host Configuration Protocol
DNS
Virtual Private Networks (VPN)
Microsoft Office
Windows Server
Networking Basics
Application Enhancement Tool
Cloud Platform System
Firewalls (Computer Science)
Job description
- We support users across cloud and infrastructure environments.
- We work closely with senior engineers on technical escalations.
- We contribute to system improvements and platform enhancements.
- We get involved in technical projects across cloud, infrastructure, networking, automation, and AI-powered tools.
- We help troubleshoot and resolve issues in modern enterprise systems.
- We continuously expand our skillset within a fast-moving technical environment.
Technologies:
- AI
- Active Directory
- Cloud
- Support
- Microsoft 365
- Windows
- Office 365
Requirements
- We require experience working in a 2nd Line IT Support role.
- We require strong knowledge of Microsoft 365, Windows Server, and Active Directory.
- We require a good understanding of networking fundamentals, including DNS, DHCP, VPNs, and firewalls.
- We require experience troubleshooting cloud and infrastructure environments.
- We require strong communication and customer-facing skills.
- We require a passion for modern technologies, cloud systems, and AI-driven environments.
- MSP experience is highly desirable, but not essential.