L1 Support Engineer - Reading

• Provide Level 1 technical support for end users and customers.
• Log, manage, and resolve incidents and service requests within agreed SLAs.
• Perform initial troubleshooting and diagnosis of technical issues.
• Escalate complex issues to appropriate support teams when required.
• Keep customers informed of incident progress and resolution.
• Maintain accurate ticket updates and documentation.
• Contribute to knowledge articles and support documentation.
• Work collaboratively with wider support and engineering teams.

Technologies:

• Support
• ITIL
• Microsoft 365
• Security
• Windows
• Office 365

• Hold active UK Security Clearance (SC).
• Be a sole national of one of the following countries: United Kingdom, Italy, or Japan.
• Previous experience in a Service Desk or L1 Support environment.
• Strong troubleshooting and fault-finding skills.
• Excellent customer service and communication abilities.
• Experience working with ticketing systems and SLA-driven environments.
• Knowledge of Windows operating systems and Microsoft technologies.
• Ability to prioritise and manage multiple incidents effectively.
• Experience supporting Microsoft 365 technologies is desirable.
• ITIL Foundation certification is desirable.
• Experience within secure or government environments is desirable.
• Strong customer-focused approach.
• Excellent verbal and written communication skills.
• Positive, proactive attitude with a willingness to learn.
• Ability to work effectively as part of a team.
• Comfortable working full-time onsite in Reading., We are recruiting for an Edgewing L1 Support Engineer to join a secure and fast-paced support environment in Reading. This is an initial contract opportunity offering up to £360 per day inside IR35 via umbrella. The role is full-time onsite, five days per week, and requires active SC clearance. It is ideal for an experienced first-line support professional with strong customer service skills and a passion for resolving technical issues in a secure operational environment.