Head of Infrastructure Operations

• Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure.
• Lead major incident management for P1 and P2 incidents, including stakeholder communications, root cause analysis, and service recovery.
• Govern ITIL processes including Incident, Problem, Change, Configuration, and Service Request Management.
• Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance.
• Drive post-incident and post-change reviews, turning lessons learned into measurable improvements.
• Use operational metrics and trend analysis to identify risks, improve service stability, and increase efficiency.
• Provide executive-level reporting on service health, incidents, risks, and performance.
• Lead teams and foster a culture of accountability, resilience, and continuous improvement.
• Act as the bridge between Trading, Group Technology, and external suppliers to ensure services meet business requirements.
• Ensure alignment between Trading and Group Technology objectives.

• Extensive experience in infrastructure operations and service management, ideally within trading or other mission-critical environments.
• Strong ITIL knowledge, with ITIL v4 preferred.
• Proven major incident management experience.
• Experience managing CMDBs, service dependencies, and operational governance.
• Excellent stakeholder management and communication skills.
• Strong analytical, data-driven approach to service improvement.
• Experience driving automation and operational efficiencies.
• Strategic thinking with strong operational execution.
• Ability to remain calm and structured under pressure.
• Influential communicator and stakeholder manager.
• Ownership-oriented mindset with a focus on outcomes.
• Commitment to continuous improvement and team development.

We are Centrica Energy, a global renewable energy trading company helping move energy from source to use as the world transitions to a more sustainable energy future. We are part of a family of brands revolutionising how we power the planet, with a mission to create an energy system that doesnt rely on fossil fuels and to drive positive change in our communities. This senior leadership role is based in London (Mayfair), with three days per week on-site and occasional travel to Aalborg and Antwerp. We offer total rewards designed to support our people financially, physically, and emotionally, with flexibility to choose what you need when you need it. We are a people-first organisation focused on sustainability, growth, and creating a workplace where your voice matters and your ambitions are our priority.