3rd Line Engineer

Set2Recruit
Exeter, United Kingdom
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
£ 45K

Job location

Exeter, United Kingdom

Tech stack

Microsoft Windows
Audio Video Distribution
Azure
Cloud Computing
Dynamic Host Configuration Protocol
DevOps
DNS
Monitoring of Systems
Hyper-V
Network Troubleshooting
Microsoft Office
Windows Server
Virtual Desktops
Networking Basics
Routing
Powershell
TCP/IP
Virtualization Technology
System Availability
Firewalls (Computer Science)
Microsoft InTune
VMware

Job description

  • Provide 3rd line support for escalated issues from the Infrastructure & Projects team
  • Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments
  • Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure
  • Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support
  • Collaborate with the team to ensure high availability and reliability of client systems
  • Document solutions and knowledge for the team to improve operational efficiency
  • Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations

Technologies:

  • Azure
  • Cloud
  • Firewall
  • Hyper-V
  • Support
  • Microsoft 365
  • Office 365
  • PowerShell
  • Security
  • TCP/IP
  • VMware
  • Windows
  • DevOps

Requirements

  • Proven experience in a 3rd line support role within an MSP environment
  • Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365
  • Experience with virtualisation platforms such as VMware or Hyper-V
  • Hands-on experience with Windows Server environments (2012/2016/2019/2022)
  • Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing)
  • Strong problem-solving skills and ability to handle escalated technical issues
  • Excellent communication skills for working with technical and non-technical colleagues
  • Microsoft certifications (AZ-104, MS-100, MS-500) are desirable
  • PowerShell scripting or automation experience is desirable
  • Familiarity with backup, security, or monitoring tools is desirable

Benefits & conditions

We are a growing MSP based in Preston, providing managed IT, cloud, and security services to a diverse range of clients. Recognized for our technical expertise, excellent client service, and a collaborative team culture, we offer a competitive salary of up to £45,000 along with benefits such as yearly bonuses, flexible/hybrid working options, training and certification support, and a pension scheme. Join us for a rewarding career with opportunities to advance into our professional services division.

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