Housing Support Business Lead - Exec

• Support and maintain the Council's Housing Applications, including the NEC Integrated Housing Management System.
• Manage incidents, problems, changes, and releases to ensure system availability and performance.
• Monitor application performance and resolve technical issues within agreed service levels.
• Coordinate system testing, upgrades, deployments, and enhancements.
• Maintain data integrity, governance, and compliance with data protection requirements.
• Produce and maintain system documentation, procedures, and support materials.
• Support business change initiatives and identify opportunities for service improvement.
• Deliver user support, training, and knowledge transfer where required.
• Maintain business continuity, backup, and disaster recovery arrangements.
• Liaise with Housing Services, Digital teams, suppliers, and third-party vendors.
• Provide technical advice, reports, and recommendations to stakeholders.
• Ensure effective operational support and continuous improvement of Housing systems.

• Experience supporting NEC Housing applications or similar housing management systems.
• Strong background in ICT, Digital Services, or Technology Operations.
• Knowledge of IT Service Management (ITSM), including Incident, Problem, Change, and Release Management.
• Experience managing suppliers, vendors, and third-party support providers.
• Strong analytical and technical troubleshooting skills.
• Experience supporting system upgrades, business change, and service improvement.
• Knowledge of data governance, information management, and data protection.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities.
• Degree, NVQ Level 6, or equivalent relevant experience.

Desirable Criteria

• Experience with the NEC Integrated Housing Management System.
• Local Government, Housing, or Public Sector experience.
• Knowledge of Housing Management processes and legislation.
• ITIL Foundation or higher certification.
• PRINCE2, Agile, MSP, or other project management qualification.
• Experience with cloud-based or SaaS applications.
• Membership of a relevant professional body (e.g. BCS).