IT Support Engineer

• Deliver first and second-line support for hardware, software, network, and user issues
• Manage and resolve service desk tickets within agreed SLAs
• Support Microsoft environments including Microsoft 365, Active Directory, and Azure AD / Entra ID
• Manage user accounts, permissions, access requests, and password resets
• Support joiners, movers, and leavers with equipment and access setup
• Assist with infrastructure maintenance, upgrades, and IT improvement projects
• Manage ticket escalation and liaise with third-party providers
• Maintain documentation and contribute to continuous service improvement

Technologies:

• AWS
• Active Directory
• Azure
• Hardware
• Support
• ITIL
• ITSM
• Microsoft 365
• Network
• ServiceNow
• TCP/IP
• Windows
• Office 365
• Cloud, We are an IT team looking for a proactive and customer-focused IT Support Engineer to support the wider business. You will be the go-to person for IT support, helping colleagues stay connected, productive, and secure while delivering an excellent support experience. We value being Stronger Together, Bold, Respectful, Agile, and committed to making it happen. This is an in-person role based in Harlow CM19, with a salary of £32,000 to £35,000 per year and benefits including company events, company pension, cycle to work scheme, free parking, health and wellbeing programme, and a referral programme.

• Experience troubleshooting hardware and software issues
• Knowledge of Windows, Microsoft 365, and IT support processes
• Strong communication and customer service skills
• Ability to prioritise and solve problems effectively
• Experience managing user accounts and permissions
• 1st and/or 2nd line IT experience of 2 years preferred
• UK work authorisation required
• Ability to commute to Harlow CM19 or relocate before starting work
• Desirable: Active Directory, Azure AD, Entra ID
• Desirable: Networking knowledge including TCP/IP, DNS, DHCP, and VPNs
• Desirable: Experience with ServiceNow or other ITSM tools
• Desirable: ITIL, CompTIA, or Microsoft certifications
• Desirable: Exposure to AWS and cybersecurity best practices