Operations Service Manager (Infrastructure IT Services)

Looking for a rewarding leadership opportunity in the Public Sector? We're recruiting an Operations Service Manager to oversee Infrastructure IT Services, ensuring the delivery of reliable, efficient, and high-quality technology solutions. If you have a proven operations background and are ready for a new challenge, apply today., * To ensure that all operational delivery services and developments provided by ITS are planned and delivered in accordance with agreed support processes, SLA's and ITS quality standards (ITIL, ISO 9001 and ISO 20000 & 27001).

• To ensure that all operational delivery services provided by suppliers are planned and delivered in accordance with agreed quality processes, SLA's and ITS quality standards as appropriate.
• Assist the Operations Manager with the planning of delegated budgets, deployment of financial resources and personnel in a timely manner to meet planned milestones and timetables.
• Assist the Operations Manager with the Development and maintenance of comprehensive and agreed project plans in accordance with ITS standards.
• To be a Specialist in the technologies and methodologies relevant to your business area, including the provision of expert Technical advice and guidance to other ITS business areas and to the wider HSC.
• Act as deputy to the Operations Manager in relation to representing ITS on relevant system governance structures e.g. Service Review Meetings, Management Groups, etc.

What you'll need for this role:

• Demonstrate relevant specialist knowledge and experience including a minimum of four of the following areas:

• Provision and support of High Availability Unix and Windows systems.
• Server virtualisation techniques e.g. VMware, IBM pSeries Hyper-V.
• Managing and supporting Unix systems e.g. AIX, HP-UX, RHEL
• Managing and supporting Windows systems e.g. Windows 2012/16/19.
• SAN based storage provision and management.
• Database management and support e.g. Oracle, SQL Server, Caché.
• TCP/IP management and problem diagnosis.
• Active directory design and implementation.
• Backup and restoration techniques and tools.

• Demonstrate experience of ITIL Service Management processes for complex ICT technologies and services.
• A university degree or professional qualification and have worked for at least 3 years in an ICT technical support management role within a major complex organisation. OR,
• Have worked for at least 5 years in an ICT technical support management role within a major complex organisation.