2nd Line IT Support Engineer

As an experienced MSP professional, you'll act as a key escalation point for 1st Line Engineers, taking ownership of more complex technical issues while continuing to develop your infrastructure and project skills.

You'll be involved in:

• Managing and resolving 2nd Line support tickets and escalations
• Supporting a varied client base across multiple industries
• Assisting with new client onboardings and migrations
• Working closely with senior engineers on infrastructure projects
• Delivering outstanding customer service and technical support

Technical Environment

You'll gain exposure to technologies including:

• Microsoft 365
• Windows Server
• Active Directory
• Virtualisation (VMware / Hyper-V)
• Citrix
• Firewalls and Networking
• Veeam Backups

• Previous experience working within a Managed Service Provider (MSP) environment
• Strong 2nd Line support experience with a broad technical skillset
• Excellent troubleshooting and problem-solving abilities
• A customer-focused approach and strong communication skills
• Organised, proactive, and keen to learn
• Full UK driving licence and access to your own vehicle is ESSENTIAL (location not accessible by public transport)

• Salary up to £45,000 DOE
• Genuine career progression into 3rd Line and project-focused work
• Supportive and collaborative team culture
• Exposure to a wide variety of technologies and environments
• A business that values its people as much as its clients

If you're currently working within an MSP and looking for the next step in your career with a company that genuinely invests in its team, we'd love to hear from you.

£32,000 - £45,000 DOE | Established MSP | Career Progression | Supportive Team Environment Looking for a 2nd Line role where you're more than just a ticket number? We're partnering with a well-established Managed Service Provider that has built its reputation on providing exceptional service to clients while creating a genuinely supportive environment for its team. With low staff turnover and a people-first culture, this is an opportunity to join a business where your contributions are recognised, your development is encouraged, and your work has an impact. You'll join a welcoming technical team, supporting a diverse client base across a broad range of technologies, giving you plenty of variety and exposure without the pressures often associated with larger service desk environments.