Salesforce Admin

• Serve as a primary administrator for the Salesforce environment, ensuring optimal performance and uptime.
• Manage user setup, profiles, roles, permissions, and security settings.
• Maintain system health, perform regular data audits, and ensure data integrity.
• Participate in and help drive Salesforce services problem/incident troubleshooting and resolution in partnership with the greater 8x8 IT/BizApps team, our peers, partners, and business customers.
• Conduct and present root cause analysis of incidents as appropriate.
• Assist in defining, implementing, and executing Disaster Recovery and High-Availability plans.
• Identify stability, performance, and risk trends and conditions that indicate the need for changes to the 8x8 Salesforce environment.
• Build and maintain productive collaborative relationships with external vendor partners, technicians, peer engineers, and client business teams.
• Participate and provide guidance and IT/BizApps team representation to/within broader organizational change/risk control initiatives and governance bodies., * Design and implement automation solutions, such as Flows, Process Builder, and Approval Processes, to streamline business operations.
• Optimize workflows to reduce manual tasks and improve efficiency across teams.
• Support integration of Salesforce with third-party tools and applications., * Provide day-to-day support to Salesforce users, troubleshooting issues and implementing solutions.
• Develop and deliver training materials and sessions to improve user adoption and proficiency.
• Act as a Salesforce subject matter expert, addressing inquiries and guiding users on best practices., * Manage data imports, exports, and updates using tools like Data Loader and Salesforce Data Import Wizard.
• Ensure data accuracy through deduplication, validation, and ongoing monitoring.
• Create and manage custom reports and dashboards to meet the reporting needs of various departments.

System Maintenance, Updates, and Industry/Platform Innovation activities, * Stay informed about Salesforce releases, features, and best practices, and assess their potential impact.

• Test and implement new Salesforce features and functionality to ensure seamless updates.
• Monitor system performance and resolve any technical issues promptly.

• Bachelor's degree in Computer Science, Information Technology or other technical program (Industry certifications or additional years of experience may offset degree requirement).
• 2+ years of experience as a Salesforce Administrator.
• Proven experience with Salesforce configuration, user management, and data maintenance.
• Familiarity with Salesforce tools such as Data Loader, Process Builder, and Flows., * Strong understanding of Salesforce architecture, including standard and custom objects, workflows, and reports.
• You must possess the ability to analyze, troubleshoot, and solve Salesforce Administrative problems up to low-medium complexity as well as prioritize tasks to complete requests and meet deadlines.
• Ability to communicate (writing, speaking and presentation) effectively and consistently with clarity and thoroughness to optimize audience understanding.
• Excellent collaboration skills to include: diligent follow-up, issue resolution, appropriately setting expectations, and navigating through difficult situations., * Salesforce Administrator Certification (ADM 201) or higher.
• Experience with Salesforce integrations using tools like Zapier, MuleSoft, or APIs.

8x8 has an exciting opportunity on our internal Information Technology team for an experienced, detail-oriented, and proactive Salesforce Administrator to manage and enhance our Salesforce platform. This position is an in-office or hybrid work role based in London, UK (UK Business Hours), and will work closely with internal stakeholders to customize, configure, and maintain Salesforce to meet business needs, ensuring the platform operates efficiently and aligns with organizational goals. This role is key to optimizing Salesforce for user productivity, data accuracy, and process automation., 8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. Our Job Applicant Privacy Notice can be found here. Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.   You must create an Indeed account before continuing to the company website to apply