IT Infrastructure & Security Technician

• Support the maintenance and monitoring of our IT infrastructure across the business, including LAN, WAN, switches, Hyper-V, SAN, UPS, user devices, phones, and related systems.
• Troubleshoot and resolve infrastructure, hardware, and security-related incidents, escalating where required.
• Help ensure our infrastructure and software remain compliant with internal policies, security standards, and audit requirements.
• Support the preparation of evidence and documentation for internal and external audits, including Cyber Essentials Plus, ISO 27001, GDPR, and customer/security requirements.
• Assist with patching, firmware updates, vulnerability remediation, and general system maintenance.
• Monitor hardware stock levels and help with ordering or replenishment in line with agreed processes.
• Support IT and security awareness activities, including tracking completion of required training where applicable.
• Help maintain security controls, processes, and documentation, escalating risks or gaps to our IT Infrastructure & Security Manager.
• Work with our wider MIS team to support incident, problem, and vulnerability resolution in line with business SLAs.

Technologies:

• Firmware
• Hardware
• Hyper-V
• Support
• LAN
• Security, We are a market-leading manufacturing business seeking an IT Infrastructure & Security Technician to support the day-to-day operation, maintenance, and security of our IT infrastructure. The role is based on a Monday to Thursday 08:00 to 16:30 and Friday 08:00 to 13:30 schedule, with ad-hoc hybrid working available, although our office must be covered by at least some members of the IT team during standard working hours. We offer 25 days annual leave plus 8 bank holidays, a pension where we match employee contributions up to 6% (with a minimum employee contribution of 4%), life assurance, long-term ill health cover, occupational health, a subsidised restaurant, and family-friendly policies.

• 3 years minimum experience working in an IT role.
• Strong verbal and written communication skills.
• Willingness to learn new systems and processes.
• Strong problem-solving abilities.
• Ability to proactively plan the implementation of new technologies and execute.
• Ability to work closely with technology vendors, specify requirements, and procure solutions to business problems when necessary.