Application Support Engineer - Glasgow

• Provide hands-on application support across our core platforms
• Manage and escalate support tickets appropriately
• Collaborate with DevOps, Infrastructure, and other teams
• Monitor remote client servers for stability
• Manage user accounts and support portal access
• Contribute to deployments, change/config projects, and process improvements

Technologies:

• Active Directory
• Azure
• DevOps
• Support
• ITIL
• SQL
• Cloud
• REST

• Proven experience in Application Support or 1st / 2nd Line Support
• Strong hands-on SQL skills, with Azure SQL as a bonus
• Familiarity with Active Directory / Entra ID (AzureAD)
• Ability to support users remotely
• Understanding of ITIL, Change Management, or similar methodologies

We are a fast-growing global SaaS provider with a strong reputation in our domain, offering a tech-driven environment with exciting projects and a collaborative culture. This role is based in either our Edinburgh or Glasgow office, whichever suits you best, with a hybrid working model based on shift pattern. We offer a competitive salary of £26K-£30K plus bonus, private healthcare, flexible working, recognition rewards, career development and upskilling opportunities, and a friendly, supportive team environment.