Head of Technology

Behind every great service is technology that just works. We're looking for a Head of Technology to ensure our systems support our teams seamlessly both in our restaurants and across our support centre.

The Role

This is a hands-on leadership role focused on keeping our technology simple, reliable, and effective in a fast-paced, multi-site hospitality environment.

You'll lead our IT operations, support our teams day-to-day, and drive continuous improvements ensuring technology enhances both the guest and team experience.

What You'll Be Doing

• Technology & Systems
• Oversee and maintain a stable, efficient IT environment across all sites
• Manage core business systems and in-house applications
• Support and improve cloud-based platforms (Microsoft 365 / Azure)
• Ensure systems are practical, user-friendly, and fit for purpose
• Operations & Service Delivery
• Lead IT support and service delivery across restaurants and support centre
• Ensure minimal disruption to service through reliable systems
• Manage incidents, performance, and continuous improvement
• Maintain business continuity and recovery processes
• Guest Experience & Innovation
• Support technology that enhances the guest journey (e.g. bookings, payments, engagement tools)
• Identify opportunities to improve efficiency through automation and smart use of data
• Introduce new tools where they add clear operational value
• Vendors & Stakeholders
• Manage key IT suppliers and partners, ensuring strong service and value
• Work closely with operations and central teams to deliver practical solutions
• Support cost-effective technology decisions
• Risk & Compliance
• Maintain good practice in data protection and system security
• Work with partners to manage IT risk and compliance requirements
• Build awareness of best practices across the business

You understand how important reliable tech is in a busy hospitality environment and you know how to keep things running smoothly.

You'll bring:

• Experience in a senior IT or technology leadership role
• Strong background in IT operations, infrastructure, and support
• Experience managing third-party vendors and services
• A practical, hands-on approach with strong problem-solving skills
• Confidence working with both technical teams and operational stakeholders
• Experience with Microsoft 365 and cloud-based environments

Nice to have:

Experience in hospitality, retail, or multi site businesses

Exposure to system improvements or technology change projects, If you're passionate about making technology work simply and effectively in a fast moving hospitality environment, we'd love to hear from you.

At Individual Restaurants, we create more than great food we deliver memorable experiences.