2nd Line Engineer

accurate documentation and manage tickets within agreed SLAs Deliver outstanding customer service to a diverse client base What We're Looking For: Previous experience in a 2nd Line IT Support role MSP experience is highly desirable Strong knowledge of Microsoft 365, Windows Server and Active Directory Good understanding of networking fundamentals Excellent troubleshooting and problem-solving skills Strong communication and customer service abilities A proactive attitude with a passion for technology and continuous learning Why Join? £32,000 - £35,000 salary Hybrid working Ongoing technical training and development Clear opportunities for career progression Exposure to cloud technologies and infrastructure projects Supportive team and collaborative working environment Join a growing MSP with exciting expansion plans Apply now to take the next step in your IT career with a business that invests in its people and offers genuine opportunities to develop and progress