2nd Line IT Support Engineer

• We want you to take ownership of escalated 2nd-line incidents and work with 1st-line teams and vendors to diagnose and resolve complex network, hardware, and software issues.
• We need you to configure and maintain computer hardware, routers, switches, access points, and business connectivity equipment.
• We want you to support cloud environments using the Microsoft suite, including Admin Centre, Azure, Entra ID, and Intune.
• We need you to provide hands-on support for VoIP systems and Teams Meeting Room environments, including AV/CMS.
• We want you to mentor 1st-line technicians and work with 3rd-line engineers to identify recurring ticket trends and implement permanent fixes.

Technologies:

• Active Directory
• Azure
• Cloud
• CMS
• Hardware
• Support
• Network

More:

We are a rapidly growing, highly respected Managed Service Provider with a collaborative, fun environment where jargon is kept to a minimum and personal growth matters. We offer true hybrid flexibility based on performance, a dedicated personal development plan with funded industry-recognised training, and a strong benefits package that includes 22 days of holiday plus your birthday off, increasing to 25 days in year two, an NHS Healthcare Top-Up Cash Plan, a comprehensive pension scheme, death in service cover, a lifestyle discount scheme, and overtime pay for occasional pre-agreed out-of-hours event support. The role is based in Northamptonshire on a hybrid basis with occasional local client site visits, and the hours are 37.5 per week on a shift-based rota between 08:00 and 18:00, Monday to Friday.

• We are looking for someone with a solid background as a 2nd Line Support Technician/Engineer, or in a similar role, within an IT or MSP environment.
• We need strong expertise in Microsoft operating systems, Active Directory, and Group Policy.
• Familiarity with cloud tools such as Azure, Entra ID, and Intune is highly desired.
• Experience with VoIP phone systems, connectivity, and audio-visual setups is a strong advantage.
• We ideally want certifications such as CompTIA A+, Microsoft MS900, AZ900, or MD100/101/102, or someone working towards them.
• We need a friendly, confident phone manner and the ability to explain technical solutions clearly without jargon.