Third Line Engineer

• Excellent opportunity to join a growing Managed Service Provider delivering tailored IT support, cloud solutions, cyber security, and consultancy services to a broad client base.
• Full-time, permanent role focused on 3rd line support, technical escalations, infrastructure maintenance, and project delivery within a structured MSP environment.
• Hands-on position working across Microsoft technologies, networking, virtualisation, cloud platforms, cyber security tools, and automation, with regular client interaction.
• Office-based role in Botley with regular travel to customer sites.
• To apply, please email

Who is the client?

Our client is an established UK Managed Service Provider delivering high-quality IT support, consultancy, and strategic technology solutions to organisations across a range of sectors. They pride themselves on building long-term client relationships through proactive service delivery, technical expertise, and a collaborative approach. Due to continued growth, they are looking to expand their Service Desk with an experienced 3rd Line Service Desk Engineer.

What will you be doing?

As a 3rd Line Service Desk Engineer, you'll act as a senior technical escalation point, taking ownership of complex support issues while ensuring excellent service delivery across a varied client portfolio.

You'll troubleshoot and maintain a wide range of technologies including Windows Server, Microsoft 365, Azure, networking infrastructure, virtualisation platforms, security solutions, and backup environments. Alongside resolving high-level incidents, you'll perform root cause analysis, infrastructure maintenance, patching, and contribute towards continual service improvements.

The role also offers the opportunity to support technical project work, including migrations, upgrades, and new technology implementations. You'll work closely with senior engineers and project teams while building trusted relationships with clients through regular onsite visits and outstanding technical support.

• Minimum 5 years' experience within IT support or Managed Services
• Strong experience supporting Microsoft infrastructure including Windows Server and Microsoft 365
• Excellent troubleshooting skills across networking, servers, virtualisation and cloud technologies
• Experience working with PowerShell and automation
• Ability to manage complex technical issues through to resolution
• Excellent communication and customer-facing skills
• Full UK driving licence and access to your own vehicle

What would be desirable?

• Previous experience working within an MSP environment
• Microsoft or Azure certifications
• Experience supporting Linux and Mac environments
• Knowledge of Hyper-V, VMware or other virtualisation platforms
• Exposure to cyber security technologies including SIEM and MDR solutions
• Experience working within ITIL or SLA-driven service environments
• Knowledge of backup and disaster recovery solutions, * Hyper-V
• Azure
• MSP
• Technical Support Engineer
• Microsoft 365
• 3rd Line Engineer
• Service Desk Engineer
• Active Directory
• Networking
• Windows Server

• Competitive salary (DOE)
• Funded professional certifications and ongoing technical development
• Exposure to a broad range of technologies and client environments
• Opportunity to work on varied infrastructure and project work
• Structured career progression within a growing MSP
• 25 days holiday plus bank holidays
• Dedicated kitchen and break facilities
• Regular client-facing work with varied technologies