E-commerce Project Exec

An exciting opportunity has arisen to join a small but fast-growing premium food gifting business based in Leeds. With ambitious expansion plans across Amazon, TikTok Shop, Shopify, the US market and Europe, we're looking for an experienced E-Commerce Project & Operations Executive to take ownership of day-to-day marketplace operations and help drive continued growth.

Working closely with the Founder, you'll ensure smooth operations across multiple sales channels, manage a network of freelance creatives, and play a key role in maintaining account health, customer satisfaction and operational excellence.

This is a hands-on role ideal for someone who enjoys problem solving, thrives in a fast-paced e-commerce environment and takes pride in delivering exceptional results. Key Responsibilities Amazon UK (Primary Channel)

• Monitor account health and performance notifications daily.
• Create and manage FBA shipments.
• Draft appeals and Plans of Action where required.
• Manage Seller Central cases through to resolution.
• Handle feedback and review removal requests.

TikTok Shop UK

• Manage daily TikTok Shop operations.
• Monitor and resolve account violations.
• Oversee order management and fulfilment issues.
• Administer affiliate programmes, including invitations, samples and commission management.

Shopify & Multi-Channel Operations

• Update seasonal website banners and promotional content.
• Manage product bundles and order-related issues.
• Oversee Amazon Multi-Channel Fulfilment (MCF) integrations and investigate failed or delayed orders.

Customer Service

• Respond to customer enquiries across all channels within agreed service levels.
• Ensure GDPR compliance at all times.

Freelancer & Project Management

• Source and manage freelancers through platforms such as Fiverr and OnlineJobs.ph.
• Create clear project briefs and quality-check completed work.
• Maintain an approved roster of freelancers.
• Manage monthly freelance budgets.

• Hhands-on experience using Amazon Seller Central UK.
• Experience managing TikTok Shop Seller Centre.
• Confident using AI tools to improve efficiency and solve business challenges.
• Experience managing, briefing and quality-checking freelancers.
• Excellent written English and communication skills.
• Highly organised, detail-oriented and able to work independently.

Desirable Skills

• Shopify administration experience.
• Knowledge of Amazon Multi-Channel Fulfilment (MCF).
• Experience within food, FMCG or retail sectors.
• Understanding of marketplace compliance and operational best practices.

Salary of £28,000 - £34,000 depending on experience Annual performance bonus Hybrid working arrangement Flexible start and finish times 28 days holiday Company pension scheme Free parking Opportunity to make a real impact within a growing e-commerce business

Mpeople Recruitment Ltd are acting as an Employment Agency on behalf of our client. Due to the volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful on this occasion.