First Line Support and Sales

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

A fantastic opportunity to join a Bristol-based IT/Telematics specialist business as an IT First Line Support Technician.

The successful candidate must have a customer-facing approach and experience supporting end users. You will have the support of other technical team members, and you will be readily available to answer phone calls, emails and web portal requests.

You will ensure that the customers received the highest level of support and work closely with escalation engineers to help resolve more complex issues. We will equip you with everything you need to know to support IT users and you will develop further skills through both technical training and hands-on, real-world experience., * Investigate clients' issues and provide solutions/workaround to the satisfaction of the customer.

• Logging and allocating day to day tickets and escalating engineers.
• Solving problems

• Be familiar with a structured, fast-paced and professional working environment
• Have excellent communication skills
• Be methodical, well organised and display an appropriate level of confidentiality
• Be reliable, resilient, flexible and demonstrate an ability to work well in a busy environment
• Someone who like challenges and self-motivated
• Experience in technical support or related experience.

Skills, Knowledge and Experience:

• Minimum of 12 months experience in an IT support role
• Knowledge of Windows operating systems
• Full driving licence
• This role would suit an experienced IT Support Technician looking for a new challenge

Pulled from the full job description

• Casual dress
• On-site parking

You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter!, To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.