IT Coordinator

We're looking for a proactive, organised, and service-focused IT Coordinator to join our Governance team.

This is an exciting opportunity for someone who enjoys working at the heart of IT operations, coordinating suppliers, managing equipment and assets, supporting colleagues, and ensuring smooth onboarding and offboarding processes across the organisation.

You'll play a key role in supporting Retail Trust's outsourced IT model by:

• Coordinating the setup, issue, return, and decommissioning of laptops, mobile devices, and IT equipment.
• Managing IT asset records and ensuring equipment is tracked throughout its lifecycle.
• Supporting joiners, movers, and leavers by coordinating access, equipment, and account requests.
• Working with our IT partner, Kerv, and other suppliers to track requests, incidents, and service issues.
• Providing guidance to colleagues on Microsoft 365 tools and IT processes.
• Supporting Cyber Essentials Plus and other compliance activities through accurate record keeping and evidence gathering.
• Maintaining user guides, FAQs, onboarding documentation, and process notes.
• Identifying recurring issues and recommending practical improvements to IT services and processes.

You'll be someone who:

• Has experience working within IT support, IT coordination, service management, or a similar role.
• Understands Microsoft 365, including Teams, Outlook, SharePoint, OneDrive, Entra ID, and Intune.
• Has experience working with outsourced IT providers or service desks.
• Is highly organised and able to manage multiple priorities and stakeholders.
• Can explain technical information clearly to non-technical colleagues.
• Enjoys building strong working relationships and providing excellent customer service.
• Has experience maintaining documentation, asset records, and process information.
• Takes a proactive approach to problem-solving and continuous improvement., * Degree or diploma in IT, Computer Science, or a related discipline.
• ITIL v4 or other IT Service Management certification.
• Microsoft 365, endpoint management, or other relevant IT certifications.

Shift and schedule

Monday to Friday, * A pension scheme of up to 9% employer contributions.

• Market-leading wellbeing and perks package which includes:Life assurance of four times your salary.A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental and medical.Access to a confidential free counselling and support phoneline.The day off to celebrate your birthday including a £20 voucher to spend.Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.Additional days of leave for wellbeing, volunteering and personal development.

As the industry's charity, our cause is to create, hope and health and happiness for everyone in retail. Yes, that's right, everyone. That's more than three million retail colleagues and their families. And you can help to achieve that mission. We're on a journey of transformation, building on what our founders developed nearly 200 years ago and are moving at an astronomical pace. We're looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous. If you are interested in working for a dynamic organisation that has been voted as one of The Sunday Times Best Places To Work for four years in a row, we want to hear from you!