IT Technician

• As an IT Technician, your day-to-day responsibilities will include:
• Responding to, analyzing, diagnosing, and resolving client IT issues via phone, email, and helpdesk, ensuring that all issues are addressed within SLA parameters.
• Acquiring, setting up, and installing hardware, software, and network products and services, both remotely and on-site.
• Providing expert and accurate IT advice to clients while ensuring a high standard of customer care at all times.
• Communicating clearly with clients and users, adapting technical communication as necessary.
• Managing client expectations and keeping them informed of progress with IT issues, equipment, or software supply.
• Working with the team to identify repeat issues or predictable problems and implementing proactive mechanisms to reduce the impact on clients.

Technologies:

• Active Directory
• Cloud
• Hardware
• Support
• LAN
• Microsoft 365
• Network
• Office 365
• WLAN
• Windows

• We are looking for candidates who possess the following skills and qualifications:
• GCSE (Grade C or above) in Maths, English, and Science (or equivalent).
• Experience in an IT support role or a customer support role.
• Familiarity with common IT processes, including user account management and network shares.
• Ability to troubleshoot LAN, WLAN, and WAN issues, as well as familiarity with common components such as switches, access points, routers, and firewalls.
• A good working knowledge of Microsoft Windows operating systems and common hardware platforms.
• Knowledge of Microsoft directory services, productivity, and cloud services, including Active Directory, Microsoft 365, Office 365, and Exchange Online.
• Excellent communication skills, with the ability to maintain professionalism with clients.
• A methodical, logical problem-solving approach and the ability to work effectively with minimal direction.
• A valid driving license and a willingness to travel for on-site support activities.

We offer an annual salary of £24,000 - £28,000, depending on experience and aptitude, for a permanent, full-time position (37.5 hours per week) based in Exeter. We are a dynamic tech company focused on creating a friendly and collaborative working environment. This role provides a blend of technical challenges and customer interactions, making it an ideal opportunity for experienced IT professionals and those eager to start a career in technology. If you are interested in this fantastic opportunity, we encourage you to apply online!