IT Service Engineer

Sellick Partnership
Pontefract, United Kingdom
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
£ 45K

Job location

Remote
Pontefract, United Kingdom

Tech stack

Microsoft Windows
Microsoft Active Directory
Azure
Microsoft Outlook
Cloud Computing
Microsoft Office
Windows Server
Azure
SharePoint
Computer Networking Systems
Microsoft InTune
Microsoft Onedrive
Cisco networks

Job description

  • Provide desk-based, remote and on-site technical support across multiple locations.
  • Support technology deployments for new and existing sites.
  • Resolve escalated Service Desk tickets and 2nd line technical issues.
  • Manage hardware fulfilment, including installations, upgrades and replacements.
  • Assist with site decommissioning projects.
  • Deliver support to users across a geographically dispersed organisation.
  • Travel throughout the North East region from Newcastle to Leicester, with occasional flexibility to support business requirements.

Technologies:

  • Active Directory
  • Azure
  • Cisco
  • Hardware
  • Support
  • ITIL
  • Microsoft 365
  • Microsoft Intune
  • SharePoint
  • Windows
  • Office 365
  • Cloud
  • Mobile

Requirements

  • Experience in IT Service Desk and/or 2nd Line Support.
  • Experience troubleshooting Windows 10/11 environments.
  • Experience with Microsoft 365, including Outlook, OneDrive, SharePoint, Teams and Teams Telephony.
  • Experience with Microsoft Entra.
  • Experience with Microsoft Intune.
  • Experience with Meraki networking.
  • Experience with legacy technologies including Windows Server, Active Directory and Cisco networking.
  • Experience providing remote telephone support and customer service.
  • Experience with incident, request and problem management within an IT Service Management environment.
  • Desirable: IT-related qualifications such as BTEC, A Level, HNC or equivalent.
  • Desirable: ITIL v4 Foundation.
  • Desirable: Microsoft certifications such as Azure Fundamentals or equivalent.

Benefits & conditions

We are a well-established organisation with a strong social purpose, and technology plays a vital role in supporting people and services across multiple locations. This is a permanent, full-time role of 35 hours per week with a nine-day fortnight, based in the Pontefract area and covering the North East England region from Newcastle to Leicester. We offer a competitive salary of £40-45k depending on experience, a healthy work-life balance, and the opportunity to work on a diverse range of technologies within a collaborative team.

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