Remote Tier 1 IT Helpdesk Technician

• Will be supporting the App Support Team to assist with Password Resets and Workday.
• Collaborative - working with the customer they are supporting and the business partner so lots of communication.
• The queues that this team takes are incoming calls for ticket ques, password resets in active directory and some proprietary software for biller and family management in the centers.
• This person will be the primary source of technology assistance.
• Calls include - Password resets, network troubleshooting, anything all the way up to computer replacement.
• Utilize ServiceNow., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Equipment Operator Westinghouse Electric Belews Creek, NCOn-Site Willingness To Learn +0 Office Analyst Actalent Whitsett, NCOn-Site DevOps Visionary Leadership Management Innovation Supply Chain Risk Analysis Master Planning Business Process Computer Science Safety Assurance Product Roadmaps Product Planning Change Management Release Management Acceptance Testing Development Testing Business Requirements Electrical Engineering Training Documentation API System Integration Artificial Intelligence Engineering Design Process Software Product Management Enterprise Resource Planning User Acceptance Testing (UAT) System Integration Leadership Solution Deployment Descriptor Product Requirements Documents Enterprise Application Software Milestones (Project Management) Manufacturing Execution System (MES) +0

• Must be open for any 8 hour shift between 5am to 5pm PST (8am to 8pm EST)
• 1-2+ years of previous tier 1 level helpdesk experience
• A+ or Google IT Certificate is a plus
• ServiceNow & Active Directory experience is preferred
• Previous remote experience is preferred
• Experience working in a collaborate environment in a diverse group of people
• Must have a high school diploma or equivalent, Communication Mortgage Loans Apple Products Microsoft Excel Lifting Ability Time Management Control Systems Microsoft Office Microsoft Outlook Energy Management Project Management Program Management Facility Management Property Management Organizational Skills Investment Management Valid Driver's License Intellectual Curiosity

This is a Contract position based out of Greensboro, NC. Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

A Child Learning Education Company is hiring a 100% Remote Tier 1 IT Helpdesk Technician to join the team for a great opportunity!, We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.