Desktop Support Technician
Role details
Job location
Tech stack
Requirements
- 1 to 3 years of experience in an IT support r
- ole1 to 3 years Call Center experie
nce Required Ski
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lls: In depth knowledge of Windows operating system (Win10, Win11, Windows Servi
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ces).Familiarity with other operating system macOS / Linux benefi
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cial.Experience with remote desktop tools and remote support sof
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twareAbility to diagnose and resolve hardware and software issues on desktops, laptops, printers and periphe
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rals.Understanding of networking concepts TCP/IP; DNS; DHCP and
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VPN.Proficient in using Active Directory tools and manage users accounts, groups, permiss
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ions.Remote tool Sup, Effective Commun
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icator.Time Management and prioritizing multiple initiatives a
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t once.Customer Service f
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ocused.Problem-Solving
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Skills.Able to adapt in a fast-paced envir
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onment.Strong time management
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skills.Able to function well in team envir
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onment.Attention to
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Detail.Profes
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sional.Able to meet with management to give presentation on recommend
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ations.Able to navigate through conflict reso
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lution.Positive attitude, enthusiastic about tech
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nology.Continuous learning and pushing the team with new co