Salesforce Developer - Systems Engineer II (CRM)

The Systems Engineer II - CRM designs, builds, and supports scalable solutions on Salesforce, HubSpot, and related CRM platforms for Gloo360 customers. This role owns complex integrations, custom development, deployments, and Tier-3 escalations, ensuring our clients' revenue operations run reliably and efficiently. You will lead scalable implementations and mentor junior engineers while delivering high-impact CRM enhancements., Responsibilities: (Specifically defines the areas/processes that are owned in this role: The "what" needs to get done but not necessarily "how" it gets done) Technical Development

• Design and build scalable technical solutions in Salesforce and HubSpot based on documented business requirements
• Develop and maintain custom code (APEX, Lightning Web Components, HubL, python/node.js, etc.), Salesforce Flows, HubSpot Workflows.
• Manage deployments in collaboration with System Managers, Program Managers, and Business Stakeholders.

Integration Management

• Ensure seamless integration across platforms including Salesforce, HubSpot, Google Workspace, and third-party platforms.
• Leverage APIs, middleware (e.g. Informatica, Zapier), and custom connectors to maintain automated data pipelines.
• Monitor, troubleshoot, and resolve integration issues to ensure data consistency and system reliability.

Technical Administration & Support

• Act as the Tier-3 escalation point for CRM (Salesforce, HubSpot, etc.) support issues.
• Monitor platform performance, proactively identifying and resolving risks.
• Implement data quality standards and system audit reporting.
• Guide and mentor Tier 1/2 engineers on complex administration and support tasks.
• Ensure compliance with data governance and security protocols.

Collaboration & Stakeholder Engagement

• Partner with internal teams to understand process bottlenecks and deliver effective CRM solutions.
• Collaborate with key stakeholders to understand business objectives and design/implement technical solutions that meet those needs.
• Occasionally communicate complex technical concepts to non-technical audiences, ensuring clarity and alignment.

Documentation & Training

• Develop and maintain concise documentation of CRM configurations, system automations, data mappings and integrations, as well as release notes.
• Conduct training sessions when necessary to empower users and teams to effectively utilize and adopt e.g., Salesforce and HubSpot capabilities.
• Regularly review and update training materials in alignment with system enhancements and platform updates.

Continuous Improvement

• Continuously assess CRM processes to identify opportunities for optimization, scalability, and automation.
• Stay informed on platform updates from e.g., Salesforce and HubSpot, recommending and implementing enhancements where beneficial.
• Regularly assess and refine workflows and configurations to meet organizational goals.

Key Performance Indicators: (The expected results and quantitative metrics that will be evaluated to determine job success)

• System Uptime: Maintain consistently high availability of Salesforce, HubSpot, and similar CRM platforms.
• Issue Resolution Time: Resolve 90% Tier-3 issues within corresponding SLA.
• Backlog Management: Reduce outstanding Tier-3 technical backlog by 30% quarter-over-quarter
• Process Automation: Increase automation coverage; reduce manual interventions across CRM processes.
• User Satisfaction: Maintain internal stakeholder satisfaction through qualitative feedback and support responsiveness.
• Integration Success: Ensure reliable operation of integrations between Salesforce, HubSpot, and related platforms.
• Documentation Quality: Ensure technical/process documentation is accurate, up-to-date, and accessible.

IDEALLY LOOKING FOR SOMEONE WITH:

• NON-PROFIT CLOUD
• NPSP
• EXPERIENCE CLOUD
• EDUCATION CLOUD

Lominger Top Competencies: (The key skills and qualifications that are required for job and organizational success)

• Technical Skills
• Intellectual Horsepower
• Creativity
• Collaboration
• Customer Focus, * Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent professional experience.
• 3+ years of experience with Salesforce configuration, integration, and support.
• 3+ years of experience with APEX, Lightning Web Components, Visualforce, and Salesforce Flow.
• Strong understanding of APIs, middleware, and scripting for system integrations (e.g., APEX, Python, etc.).
• Familiarity with Salesforce and HubSpot platform capabilities.
• Experience with data integration tools and platforms (e.g., Workato, Zapier, Informatica, or similar).
• In-depth knowledge of Salesforce and HubSpot's declarative and programmatic capabilities.
• Demonstrated ability to design scalable solutions and drive workflow optimization.
• Excellent problem-solving and communication skills, with the ability to work across diverse teams.
• Salesforce Platform Developer I certification (required); Salesforce Platform Developer II certification (preferred); HubSpot CMS Developer certification (preferred)

• $84,000-126,000 per year