Technology Support Specialist II

Under general supervision of the CNSM Technical Services Supervisor, the incumbent installs, maintains, and repairs a variety of computer workstations, laptops, network equipment, and servers. Installs and maintains all CNSM workstations, laptops and servers. Analyze operating systems and applications software for deployment in CNSM Plan, design, and deploy technical projects. Provide viable and thorough solutions to a wide variety of information technology problems for faculty, staff and students. In addition, the incumbent assists with administration of the CNSM physical and virtual infrastructure in conjunction with other CSULB units., * Installation, maintenance and repair of computer hardware and software. Maintain and update CNSM inventory of equipment.

• Provide support and consultation for Academic, Administrative, and Special Events technology needs.
• Assists with administration of the CNSM physical and virtual infrastructure in conjunction with other CSULB units safeguarding personal and confidential information.
• Act as liaison for campus technical community and with off-campus vendors.
• Assist with scanning electron microscope, training, and troubleshooting as needed.

The ideal candidate possesses extensive proficiency in a wide range of computer software applications and demonstrates strong technical expertise across multiple operating systems and environments, including Windows, Windows Server, DOS, Linux/UNIX, vSphere/ESX, Mac OS, Chrome OS, and both physical and virtual desktop infrastructures. They have a solid understanding of key enterprise technologies such as Intune, Active Directory, Group Policy Objects (GPOs), security administration, SCCM, IPv6, and VLANs. In addition to their technical capabilities, the candidate is a critical and creative thinker who can independently leverage available resources to develop efficient solutions, optimize equipment usage, improve information flow, and reduce operational bottlenecks. They possess a thorough understanding of the Family Educational Rights and Privacy Act (FERPA) and are committed to maintaining confidentiality and regulatory compliance. The ideal candidate also demonstrates excellent verbal and written communication skills, enabling effective collaboration with stakeholders at all levels.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to Bachelor of Science, Management Information Systems, or Computer Science and two years of relevant experience.

Preferred:

• Minimum 2 years' experience in student services or a customer service related field., Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

• CSU Classification Salary Range: The CSU Classification Salary Range for this position is $5,787 (Step 1) - $8,430 (Step 20) per month.

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being.

To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based on appointment type, classification, and applicable collective bargaining agreement. Eligible employees may have access to a comprehensive benefits package that can include:

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

Candidates are encouraged to review the appropriate CSU Employee Benefits Summary for details specific to their position. Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements base salary.

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus-one of the largest in the CSU system-serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you'll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It's an ideal place to grow your career while enjoying everything Southern California has to offer. Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California's future-offering competitive compensation, comprehensive benefits, and professional growth., CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. Equal Employment Statement Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.