Network Analyst - Level 1 - Onsite Lake Norman

Position Overview: As a Level 1 Network Analyst, you will play a crucial role in maintaining the integrity and security of our network infrastructure. The Network Analyst is responsible for managing all aspects of Duke Health's network infrastructure. This includes provisioning, installation, configuration, monitoring, design, implementation, testing, maintenance, and daily support of network devices. The role focuses on supporting the enterprise network infrastructure across Duke Health's hospitals, clinics, data centers, and research environments. Additionally, the analyst will participate in implementing network projects of various sizes at different Duke Health locations.

You will work with a team of network professionals providing 24/7/365 on-call support, both remotely and on-site, which may involve night, holiday, and weekend work.

Key Responsibilities:

1. Provide first-line support for network-related issues, including connectivity problems, routing, and configuration errors.

2. Monitor network performance and identify potential bottlenecks or security threats.

3. Assist in the installation, configuration, and maintenance of network devices such as routers, switches, and firewalls.

4. Collaborate with senior analysts to design and implement network solutions based on business requirements.

5. Document network configurations, procedures, and troubleshooting steps.

6. Participate in regular maintenance activities, such as firmware upgrades and patch management.

7. Respond to network incidents and outages in a timely manner, following established procedures and protocols.

8. Assist in the management of network monitoring tools and alerts.

1. Industry certifications such as CCNA and CCNP are preferred.

2. Experience with network scripting and automation tools such as Ansible and Python preferred.

3. Requires a valid North Carolina driver's license.

4. Requires the ability to lift up to 50 pounds.

5. Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.).

6. Familiarity with network hardware, including routers, switches, firewalls, and access points.

7. Proficiency in network troubleshooting techniques, such as packet capture analysis and log interpretation.

8. Knowledge of network security best practices and common vulnerabilities.

9. Ability to work effectively in a team environment and collaborate with colleagues from various technical backgrounds.

10. Strong communication skills, both verbal and written.

11. Attention to detail and the ability to follow standard operating procedures.

12. Eagerness to learn and stay updated on emerging technologies and industry trends.

Competencies:

1. Problem Solving: Demonstrates the ability to analyze complex network issues and identify effective solutions.

2. Customer Focus: Exhibits a customer-centric approach when addressing user concerns and inquiries.

3. Adaptability: Adapts to changing priorities and works efficiently in a dynamic environment.

4. Collaboration: Works effectively as part of a team, sharing knowledge and expertise to achieve common goals.

5. Time Management: Manages workload effectively and prioritizes tasks to meet deadlines.

6. Technical Aptitude: Shows a keen interest in technology and a willingness to acquire new skills and certifications.

7. Attention to Detail: Pays close attention to network configurations and documentation, ensuring accuracy and consistency.

8. Resilience: Maintains composure under pressure and persists in troubleshooting network issues until resolution.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.