Desk Side Support Engineer / Desktop Support Engineer

ITMC Systems, Inc
New York, United States of America
yesterday

Role details

Contract type
Contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 83K

Job location

New York, United States of America

Tech stack

Microsoft Windows
JIRA
VoIP
Business Software
Microsoft Outlook
Dynamic Host Configuration Protocol
Desktop Computing
DNS
Virtual Private Networks (VPN)
Microsoft Office
System Center Configuration Manager
Networking Basics
Network Connections
Powershell
Wide Area Networks
Enterprise Software Applications
Connectivity Problems
Peripherals
Microsoft InTune
Patch Management
Laptops
User Administration
ServiceNow

Job description

Role Summary : Provide onsite and remote technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. Responsible for incident resolution, service requests, hardware lifecycle management, and ensuring a high level of customer satisfaction., * Provide Level-1/Level-2 desktop support for users.

  • Install, configure, and maintain desktops, laptops, printers, and peripherals.
  • Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications.
  • Respond to incidents and service requests within defined SLA timelines.
  • Perform hardware diagnostics, part replacement coordination, and vendor follow-up.
  • Support software installations, upgrades, and patch management.
  • Assist with PC imaging, deployment, and user migrations.
  • Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices.
  • Maintain asset inventory and documentation.
  • Coordinate with L3 teams and infrastructure teams for complex issues.
  • Conduct routine preventive maintenance and health checks on end-user devices.
  • Provide technical guidance and user training when required.

Requirements

  • Windows 10/11 Administration
  • Microsoft 365 / Office 365
  • Outlook, Teams, OneDrive Support
  • Desktop & Laptop Troubleshooting
  • Active Directory User Administration
  • SCCM / Intune (preferred)
  • Basic Networking (DNS, DHCP, VPN, LAN/WAN) PowerShell scripting (preferred) Ticketing tools such as ServiceNow or Jira Hardware troubleshooting and replacement coordination

Soft Skills:

  • Excellent customer service orientation
  • Strong communication skills
  • Problem-solving and analytical thinking
  • Ability to work under pressure and meet SLAs Team collaboration and coordination skills, Job Description Minimum 2-4 years of experience in Desktop Support (Required) Summary We are seeking a highly motivated, energetic Desktop Support Technician with strong Micr…
  • 2 months ago

About the company

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Te…

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