IT Specialist

• Provide end-user support to resolve application and hardware problems. Provide technical support in automating operations.
• Participate in the Radiance process to resolve the incident in a timely manner.
• Log and triage incidents
• Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups.
• Provide inputs to contribute towards updating knowledge articles.
• Contribution to continuous service improvement plans).
• installing/updating software and in diagnosing hardware malfunctions. Implement modifications to system configurations to accommodate current and future upgrades and updates. Maintain applications, and Microsoft Office 365.
• Provide information and training to staff on corporate information systems.
• Research products/equipment for budget planning/purchasing.
• Maintain and clean computer equipment, including fixed preventive maintenance activities.
• Troubleshoot Desktop and Network issues.
• Provide end-user support for copiers; train staff in operating copiers and using complex functions.
• Assist with maintaining and updating hardware inventory.
• Assist with audit of software licenses.

• US Citizenship with ability to obtain a Secret Security clearance.

• Excellent in person customer service skills

• Knowledge of Windows Server & Windows OS

• Two years of relevant experience in the field of Information Technology

• Two or more years of experience providing technical support in a commercial organization with a networked computer environment

Radiance Technologies is an employee-owned company with benefits that are unmatched by most companies in the Huntsville area. Employee ownership, generous 401K and profit sharing, health/dental/life/vision insurance benefits, interesting assignments, educational reimbursement, competitive salaries, and a pleasant work environment combined to make Radiance Technologies a great place to work and succeed.