Business Systems Associate

• Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.
• Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps.
• Assess, research, analyze and document sponsor/stakeholder needs.
• Supports the Project Manager in planning, executing, controlling and closing phases.
• Develop and maintain strong relationship with business partners and internal/external team members.
• Identify issues and escalates/manages resolution as required.
• Coordinates and provides support to the business with the process implementation.
• Perform other duties as assigned.

Must Have Skills

• Proficiency in Jira
• Confluence
• Visio
• Excel
• PowerPoint
• Project management tools.
• Understanding of SDLC, Agile, or Waterfall methodologies.
• Experience translating business requirements to technical/functional requirements.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.