IT Sr. Project Manager

The IT Sr. Project Manager has proven experience managing complex IT projects using both traditional project management approaches and Agile methodologies, with the understanding that the approach varies based on the project and circumstances. This position requires professional maturity and flexibility in approach to ensure that projects are delivered on time, within budget, and that they meet project goals and Consumer Cellular expectations as defined by the documented scope, schedule, milestones and success criteria. The IT Sr. Project Manager must be a credible and effective communicator, successful in building relationships and rapport across all levels of the organization. This role will interface directly with internal resources, vendors, and partners, and requires the management of resources and activities to ensure project deliverables are met on time and within budget.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

Duties and Responsibilities

• Manages IT operations, infrastructure, software development, and/or telephony projects.

• Develops project plans, goals, and budgets; identifying resources needed.

• Develops schedules and methods for measuring results.

• Guides and performs strategic analysis for the project.

• Organizes and manages all phases of the project to ensure on-time completion.

• Assembles and coordinates project team members; assigning individual responsibilities.

• Plans and oversees the preparation and dissemination of project communications.

• Leads issue identification, tracking, escalation and resolution.

• Monitors risk events before becoming issues and potential roadblocks.

• Works with plan and task owners to create and update status and task reporting.

• Schedules and or participate in recurring meetings to review and monitor project tasks and status.

• Facilitates planning and design reviews, reporting status, and obtaining sign-offs for appropriate phase-gates and change control.

• Tracks the build out of project testing and training needs.

• Tracks the execution of the legacy equipment decommissioning plans.

• Manage various PMO and IT growth and improvement projects, as assigned.

The above statements are intended to describe the general nature and level of work performed and not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Minimum 4 year/Bachelors Degree or equivalent education and experience.

• PMP strongly preferred; Scrum Master or Agile certification preferred - or ability to obtain within one year of hire.

• Minimum 6 years of experience in IT project management experience in a highly collaborative IT environment required, including a minimum of 4 years of experience leading the planning and management of all sizes of infrastructure, network, cloud, datacenter, SaaS, software development and IT/IS support projects.

Knowledge, Skills & Abilities

• Experience in Project Portfolio Management methodology.

• Proficiency with project management tools, such as Jira, Confluence, SharePoint and Smartsheet.

• Experience in IT release planning, change management, and coordination of release activities required.

• Some experience with SQL server and Microsoft Azure technologies preferred.

• Strong problem-resolution and analytical skills required.

• Excellent communication and interpersonal skills required.

• Flexible and adaptable in regard to learning, task assignments, and learning new technologies required.

• Understanding of Software Development Lifecycle or other iterative development practices and tools, required.

• Understanding of the value of commitments to delivery made by the project team.

• Proficiency in IT Systems and understanding of Networking and Computer Information Systems preferred.

• Experience in Information Security, Telephony and Call Centers preferred.

• Demonstrates accountability, monitoring and reporting on project health and progress; manage what is measured.

• Excellent written and oral communication skills; ability to communicate at all levels in the organization (with senior management, with technical and business-oriented project staff, with users and stakeholders).

• Ability to gain the confidence of the team as well as Executive-level stakeholders by communicating regularly, keeping commitments and delivering as promised.

• Ability to foster buy-in and cooperation through persuasion, influence, and persistence.

• Strong analytical and facilitation skills.

• Ability to use SQL databases.

• Ability to work effectively independently, and as a member of a team, such as BAs, Product Owners, Developers, and SW Testers.

• Able to negotiate with peers and superiors to ensure the work gets done.

• Ability to easily multitask.

• Well-organized and capable of tracking, managing, and resolving issues on multiple projects simultaneously.

• Self-motivated, professional, flexible, comfortable with ambiguity in a diverse organizational environment.

• Continuous learner.

• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

Physical Demands & Work Environment

through our company-owned neighborhood stores, online at ConsumerCellular.com , by phone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook , Instagram , and Youtube for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $111,300

• Maximum Salary: $161,700

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay

• Medical insurance (98% company-paid for full-time employee only coverage)

• Dental and Vision insurance (100% company-paid for full-time employee only coverage)

• 401(k) company match of 100% up to 6% of your pay

• Discounted Consumer Cellular wireless phone plan for employees

• Paid Time Off (PTO) available following a 30-day waiting period

• • 6 company-paid holidays plus 16 hours of floating holiday accrual per year

• Flexible Spending Accounts (FSA) for health care and dependent care expenses

• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)

• Long-Term Disability insurance (100% company-paid)

• Employee Assistance Program (100% company-paid)

• Education reimbursement

• Employee rewards program

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide